Network Operations- Lead Infrastructure Engineer

JPMorgan Chase; Columbus (OH); On-site; USD 142,000 - 185,000; Full time

Job summary

An established industry player is seeking a Lead Infrastructure Engineer to drive infrastructure excellence within their dynamic team. This role is pivotal in managing production incidents, coordinating with cross-functional teams, and enhancing network operations through automation. With a strong focus on network technologies and the ability to troubleshoot complex issues, you will contribute significantly to the company's future. The position offers a unique opportunity to expand your technical knowledge in a collaborative environment, ensuring optimal network performance while fostering a culture of continuous learning and improvement. Join a forward-thinking organization that values diversity and innovation in the financial sector.

Benefits

Comprehensive Health Care Coverage

On-Site Health and Wellness Centers

Retirement Savings Plan

Tuition Reimbursement

Mental Health Support

Financial Coaching

Backup Childcare

Qualifications

• 5+ years in Major Incident Support with strong network management skills.
• Proficient in network protocols and troubleshooting complex issues.

Responsibilities

• Lead Major Incident Support and coordinate with teams for resolution.
• Monitor network infrastructure and perform upgrades and maintenance.

Skills

Network Technologies

Python

Incident Management

Problem-Solving

Communication Skills

Network Protocols

Routing and Switching

Education

Formal Training in Networking

CCIE or CCNP Certification

Tools

Sev-One

Splunk

Wireshark

Job description

Join JPMorgan Chase as a Lead Infrastructure Engineer and leverage your expertise to promote infrastructure excellence within the Infrastructure Platform Team. This role offers the chance to expand your technical knowledge, contribute to a global company's future, and manage production incidents and change management. Your expertise in network technologies and scripting languages like Python will be crucial in troubleshooting complex problems and developing automations.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platform Team, you will leverage your deep expertise in software, applications, and technical processes to promote infrastructure excellence. You will have the opportunity to expand your technical and cross-functional knowledge beyond your primary domain, contributing to the future of one of the world's largest and most influential companies. Your curiosity about technology will promote innovation and career growth as you manage production incidents, change management, and collaborate with global technologists.

Job Responsibilities

1. Lead Major Incident Support efforts, coordinating with cross-functional teams to ensure timely resolution and communication during critical network incidents.
2. Conduct Post-Mortem/Root Cause Analysis (RCA) on major incidents to identify underlying causes and implement corrective actions.
3. Monitor and maintain network infrastructure to ensure optimal performance and availability.
4. Troubleshoot and resolve complex network issues escalated from Tier-1 and Tier-2 support teams.
5. Perform network upgrades and maintenance activities, including hardware and software updates.
6. Manage the Permit-To-Operate (PTx) process, ensuring compliance with operational standards and requirements.
7. Engage with Product Engineering teams to align network operations with product development and enhancements.
8. Work with developers to create automation workflows that enhance network operations and efficiency.
9. Develop and maintain network documentation, including diagrams, configurations, and procedures.
10. Provide training and mentorship to team members, fostering a culture of continuous learning and improvement.
11. Participate in on-call rotation for after-hours support and emergency response.

Required Qualifications, Capabilities, and Skills

1. Proven experience in managing Major Incident Support, with the ability to lead incident resolution efforts and communicate effectively with stakeholders.
2. Formal training or certification on Networking and Infrastructure concepts and 5+ years applied experience.
3. Collaborate with cross-functional teams to design and implement network solutions.
4. Strong knowledge of network protocols, routing, and switching (e.g., BGP, OSPF, MPLS).
5. Experience with network monitoring and management tools (e.g., Sev-One, Splunk, Wireshark).
6. Proficiency in configuring and managing network devices (e.g., routers, switches, firewalls).
7. Strong experience with Bluecoat Proxies, F5 Load Balancers, and Fortinet Firewalls.
8. Excellent problem-solving skills and the ability to work under pressure.
9. Strong communication and interpersonal skills.

Preferred Qualifications, Capabilities, and Skills

1. Certifications such as CCIE or CCNP are required.
2. Ability to identify, initiate and implement solutions to business problems.
3. Ability to articulate complex technical findings to management clearly and concisely.
4. Provide technical guidance and mentorship to junior network engineers and support staff.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

Base Pay/Salary

Jersey City, NJ $142,500.00 - $185,000.00 / year