Network Operations Intern – Real-Time Incident Support

Leidos; Clearfield (UT); On-site; USD 48,000 - 87,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos seeks a Network Operations Intern to support incident management and network monitoring on the DISN/DOWIN environment at Hill AFB, UT. You will work with ServiceNow, SharePoint, and MS Office while gaining hands-on experience in network operations and documentation.

Current enrollment in a related degree program is required, and candidates must be a U.S. citizen able to obtain a Secret clearance (sponsorship available) and maintain student status through Fall 2027.

Qualifications

• Current enrollment in a degree granting program (excluding Cyber Security)
• Must be a US Citizen
• Ability to obtain Secret or Top Secret clearance; Secret required to start
• Obtaining CompTIA Security+ certification required for engagement/full-time employment
• Hill AFB Utah on-site; remote work not available
• Must maintain active student status through Fall 2027 with graduation no earlier than Dec 2027

Responsibilities

• Performing incident management support for the Department of War global network
• Creating, updating, and resolving incident tickets utilizing Service Now ITSM+
• Monitoring real-time network health using various tools
• Reviewing and updating documentation and metrics for contract delivery
• Providing situational awareness updates to leadership and customers
• Support for customer questions during all phases of Network Management
• Verify service restoration upon ticket resolution
• Record and track incident tickets escalated to specialized engineers

Skills

Network Operations

Incident Management

Communication

Technical Writing

Education

Currently enrolled in degree program (excluding Cyber Security)

Tools

ServiceNow

SharePoint

MS Office

OSI Model

Job description

Leidos seeks a Network Operations Intern to support incident management and network monitoring on the DISN/DOWIN environment at Hill AFB, UT. You will work with ServiceNow, SharePoint, and MS Office while gaining hands-on experience in network operations and documentation.

Current enrollment in a related degree program is required, and candidates must be a U.S. citizen able to obtain a Secret clearance (sponsorship available) and maintain student status through Fall 2027.