Network Operations Field Technician: Infra & On-Site Impact

Milestone Technologies, Inc.; Mountain View (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Milestone Technologies, Inc. is seeking an entry-level network technician to assist in maintaining critical IT infrastructure. You will perform IDF audits, label racks/IDFs, and deploy base configurations while following established SOPs and MOPs.

Ideal candidates read maps and diagrams, can lift up to 75 pounds, and are able to work independently with strong communication skills. This role is on-site and involves supporting change requests and outages as needed.

Qualifications

• High School Diploma or GED.
• Effective time management and ability to work independently.
• Effective written and verbal communication skills.
• Must have reliable/personal transportation.
• Keen attention to detail and ability to read maps/diagrams.
• Must be able to lift 75 pounds.
• Certifications in networking preferred.

Responsibilities

• Assisting in critical network infrastructure environment maintenance tasks.
• Conducting IDF commissioning audit (Handoff/Closeout).
• Correctly label racks/IDFs.
• Assisting in updating existing QC SOP, & MOP documents.
• Deploying base config on network devices as needed.
• Following existing methods of procedure (MOP).
• Handling patching requests copper and fiber.
• IDF clean-up hygiene tasks at assigned location(s).
• Performing MDF/IDF audits and JR audits.
• Performing basic troubleshooting of break fix issues.
• Performing basic troubleshooting during an outage.
• Performing IDF audit remediation as directed.
• Supporting projects requested by manager.
• Providing support for change requests (CRs).
• Providing support for power shutdowns.
• Rack-mounting switches and routers.
• Reviewing and comment on MOPs.
• Testing and troubleshoot basic copper and fiber links.
• Testing and troubleshoot complex multipoint circuits.
• Updating commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix).
• Participating in the on-call rotation once training is completed.

Skills

Networking basics

IDF auditing

Documentation

Education

High School Diploma or GED

Tools

Cisco equipment

ITSM tools

Google Sheets

Ticketing systems

Job description

Milestone Technologies, Inc. is seeking an entry-level network technician to assist in maintaining critical IT infrastructure. You will perform IDF audits, label racks/IDFs, and deploy base configurations while following established SOPs and MOPs.

Ideal candidates read maps and diagrams, can lift up to 75 pounds, and are able to work independently with strong communication skills. This role is on-site and involves supporting change requests and outages as needed.