*Future Opportunities - Network Operations Field Technician

Milestone Technologies, Inc.; Mountain View (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Milestone Technologies, Inc. is seeking an on-site Network Technician to assist in maintaining critical network infrastructure across Mountain View, CA. This role supports IDF/MDF audits, equipment labeling, patching, and adherence to MOPs while enabling project-based changes and power-shutdown tasks.

The ideal candidate will have a high school diploma or GED, strong communication skills, and the ability to lift up to 75 pounds. Reliable transportation and independent work habits are required.

Qualifications

• High School Diploma or GED required.
• Strong time management and ability to work independently.
• Good written and verbal communication skills.
• Reliable transportation and ability to lift 75 pounds.
• Detail-oriented with map/diagram reading ability.

Responsibilities

• Assist in critical network infrastructure environment maintenance tasks.
• Conduct IDF commissioning audits (handoff/closeout).
• Label racks/IDFs clearly and accurately.
• Update QC SOP and MOP documents as needed.
• Deploy base configurations on network devices when required.
• Follow established MOP procedures and best practices.
• Handle patching requests for copper and fiber components.
• Perform IDF clean-up and hygiene tasks at assigned location(s).
• Conduct MDF/IDF audits and JR audits.
• Perform basic troubleshooting of break/fix issues.
• Troubleshoot during outages to restore service.
• Remediate IDF audits as directed by management.
• Support projects requested by manager and change requests (CRs).
• Assist with power shutdowns as required.
• Rack-mount switches and routers.
• Review and comment on MOPs for accuracy.
• Test and troubleshoot copper and fiber links; multi-point circuits.

Skills

Network maintenance

IDF audits

Time management

Written & verbal communication

Map/diagram reading

Basic lifting

Education

High School Diploma / GED

Tools

Cisco equipment

ITSM tools

Google Sheets

Job description

Responsibilities

• Assisting in critical network infrastructure environment maintenance tasks

• Conducting IDF commissioning audit (Handoff/Closeout)

• Correctly label racks/IDFs

• Assisting in updating existing QC SOP, & MOP documents

• Deploying base config on network devices as needed

• Following existing methods of procedure (MOP)

• Handling patching requests copper and fiber

• IDF clean-up hygiene tasks at assigned location(s)

• Performing MDF/IDF audits and JR audits

• Performing basic troubleshooting of break fix issues

• Performing basic troubleshooting during an outage

• Performing IDF audit remediation as directed

• Supporting projects requested by manager

• Providing support for change requests (CRs)

• Providing support for power shutdowns

• Rack-mounting switches and routers

• Reviewing and comment on MOPs

• Testing and troubleshoot basic copper and fiber links

• Testing and troubleshoot complex multipoint circuits

• Updating commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix)

• Participating in the on-call rotation once training is completed

Requirements

• High School Diploma or GED equivalent

• Effective time management skills and the ability to work independently

• Effective written and verbal communication skills

• Must have reliable/personal transportation

• Keen attention to detail is required

• Ability to read and understand maps/diagrams

• Must be able to lift 75 pounds

Preferred

• Certifications in technology specific areas, networking, or management preferred

• Experience installing Cisco equipment

• Certifications preferred: A+, N+, S+, (CompTIA Certs), MCP

• Experience using ITSM tools, ticketing systems, and reporting

• Experience with Google tools preferred (Google Sheets)