Network Operations Field Technician

Milestone Technologies, Inc.; Mountain View (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Milestone Technologies, Inc. is seeking an entry-level network technician to assist in maintaining critical IT infrastructure. You will perform IDF audits, label racks/IDFs, and deploy base configurations while following established SOPs and MOPs.

Ideal candidates read maps and diagrams, can lift up to 75 pounds, and are able to work independently with strong communication skills. This role is on-site and involves supporting change requests and outages as needed.

Qualifications

• High School Diploma or GED.
• Effective time management and ability to work independently.
• Effective written and verbal communication skills.
• Must have reliable/personal transportation.
• Keen attention to detail and ability to read maps/diagrams.
• Must be able to lift 75 pounds.
• Certifications in networking preferred.

Responsibilities

• Assisting in critical network infrastructure environment maintenance tasks.
• Conducting IDF commissioning audit (Handoff/Closeout).
• Correctly label racks/IDFs.
• Assisting in updating existing QC SOP, & MOP documents.
• Deploying base config on network devices as needed.
• Following existing methods of procedure (MOP).
• Handling patching requests copper and fiber.
• IDF clean-up hygiene tasks at assigned location(s).
• Performing MDF/IDF audits and JR audits.
• Performing basic troubleshooting of break fix issues.
• Performing basic troubleshooting during an outage.
• Performing IDF audit remediation as directed.
• Supporting projects requested by manager.
• Providing support for change requests (CRs).
• Providing support for power shutdowns.
• Rack-mounting switches and routers.
• Reviewing and comment on MOPs.
• Testing and troubleshoot basic copper and fiber links.
• Testing and troubleshoot complex multipoint circuits.
• Updating commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix).
• Participating in the on-call rotation once training is completed.

Skills

Networking basics

IDF auditing

Documentation

Education

High School Diploma or GED

Tools

Cisco equipment

ITSM tools

Google Sheets

Ticketing systems

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

• Assisting in critical network infrastructure environment maintenance tasks
• Conducting IDF commissioning audit (Handoff/Closeout)
• Correctly label racks/IDFs
• Assisting in updating existing QC SOP, & MOP documents
• Deploying base config on network devices as needed
• Following existing methods of procedure (MOP)
• Handling patching requests copper and fiber
• IDF clean-up hygiene tasks at assigned location(s)
• Performing MDF/IDF audits and JR audits
• Performing basic troubleshooting of break fix issues
• Performing basic troubleshooting during an outage
• Performing IDF audit remediation as directed
• Supporting projects requested by manager
• Providing support for change requests (CRs)
• Providing support for power shutdowns
• Rack-mounting switches and routers
• Reviewing and comment on MOPs
• Testing and troubleshoot basic copper and fiber links
• Testing and troubleshoot complex multipoint circuits
• Updating commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix)
• Participating in the on-call rotation once training is completed

Requirements:

• High School Diploma or GED equivalent
• Effective time management skills and the ability to work independently
• Effective written and verbal communication skills
• Must have reliable/personal transportation
• Keen attention to detail is required
• Ability to read and understand maps/diagrams
• Must be able to lift 75 pounds

Preferred:

• Certifications in technology specific areas, networking, or management preferred
• Experience installing Cisco equipment
• Certifications preferred: A , N , S , (CompTIA Certs), MCP
• Experience using ITSM tools, ticketing systems, and reporting
• Experience with Google tools preferred (Google Sheets)

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.