Network Operations Engineer, Space Laser Links

Amazon Inc.; Redmond (WA); On-site; USD 80,000 - 131,000; Full time

Job summary

Amazon Kuiper Manufacturing Enterprises LLC is seeking a Network Support Engineer for the OISL Network Operations team. This role focuses on building tools, automation, and monitoring to support a revolutionary laser communication network connecting thousands of satellites in space.

You will partner with hardware and software engineers to enhance observability and automate incident response as the constellation grows.

Qualifications

• 1+ years of technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• 2+ years of network engineering experience for large-scale networks, including diagnosing network impacting issues.
• Experience with network monitoring and automation scripting using SQL, Python, or Bash.

Responsibilities

• Support the OISL Network Operations strategy by contributing to tooling development, automation initiatives, and process improvements
• Participate in the NetOps on-call program: contribute to escalation workflows, automated ticketing, runbooks, and incident response
• Support operational cadence: assist with metrics reviews, readiness assessments, and capacity planning activities
• Review the ticket queue and real-time satellite link health, spot degradation patterns, query telemetry, correlate with constellation changes, and work with Hardware and Embedded Software experts to root cause issues
• Participate in cross-functional syncs on recurring failures, help build automated remediation workflows and ticketing pipelines, contribute to code reviews, maintain on-call runbooks, and identify observability gaps

Skills

Network monitoring

Automation scripting

SQL

Python

Bash

Technical support experience

Scripting experience

Troubleshooting skills

Network engineering experience

Monitoring & automation scripting

Education

Bachelor's degree in EE/CE or equivalent

Job description

Amazon Kuiper Manufacturing Enterprises LLC is seeking a Network Support Engineer for the OISL Network Operations team. This role focuses on building tools, automation, and monitoring to support a revolutionary laser communication network connecting thousands of satellites in space.

You will partner with hardware and software engineers to enhance observability and automate incident response as the constellation grows.