IT Telecom Engineer III

Gravity IT Resources; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Gravity IT Resources in Charlotte, NC is seeking a Tier III Network Operations Engineer to troubleshoot and resolve complex WAN/LAN, routing, switching, and wireless issues in a hands-on role.

This hybrid position requires strong TCP/IP knowledge, experience with ACI/WAN accelerators, and familiarity with network monitoring tools such as ThousandEyes, SolarWinds, and Wireshark. You’ll join an Agile, small-team environment and participate in on-call duties.

Qualifications

• Bachelor’s degree in Information Technology from a four-year college.
• Minimum 2 years of related work experience, or 6 years with a HS/GED.
• Proficiency in understanding, configuring, and troubleshooting networking protocols and technologies.
• Ability to troubleshoot complex routing and switching issues.
• Knowledge of LAN/WAN technologies including VLANs, Ethernet, MPLS, ACI, ISE, and SD-WAN.
• Experience with ACI fabric configuration and troubleshooting (spine/leaf, APICs, tenants).
• Familiarity with wireless standards and security; strong monitoring tool skills.

Responsibilities

• Support internal data networks with a focus on reliability.
• Troubleshoot LAN, WAN, and wireless network performance issues.
• Analyze appliances such as firewalls and WAN accelerators.
• Provide timely resolution to trouble tickets.
• Contribute to network improvement initiatives.
• Participate in on-call rotation duties.
• Collaborate across all tiers of the operations organization.

Skills

TCP/IP proficiency

Routing & Switching

Network troubleshooting

Wireless networking

LAN/WAN concepts

On-call support

Education

Bachelor’s degree in Information Technology

Tools

ThousandEyes

LiveAction

SolarWinds

Wireshark

Job description

IT Telecom Analyst - Data
Charlotte, NC (Hybrid)

About the Role

We’re looking for a Tier III Network Operations Engineer to join our team as the go-to expert for troubleshooting and resolving complex network issues across WAN, LAN, routing, switching, and wireless technologies.

This is a hands-on troubleshooting/break-fix role requiring a strong understanding of network protocols and operational support for enterprise-grade network environments. You’ll need a solid grasp of TCP/IP, routing, switching, wireless, and general datacenter and network security concepts. Familiarity with network automation and monitoring tools is a strong plus. We’re looking for a self-starter who thrives with minimal supervision and works well in small, Agile-driven teams.

What You’ll Do

• Support internal data networks with a focus on improving reliability


• Troubleshoot LAN, WAN, and wireless network performance issues


• Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators


• Provide timely resolution to trouble tickets


• Contribute to and participate in network improvement initiatives


• Participate in on-call rotation duties


• Collaborate across all tiers of the operations organization

Required Qualifications

• Bachelor’s degree in Information Technology from a four-year college


• In addition to required degree, minimum 2 years of related work experience


• In lieu of a Bachelor’s degree and 2 years of related experience: High School/GED plus minimum 6 years of related work experience


• Proficiency in understanding, configuring, and troubleshooting networking protocols and technologies


• Ability to troubleshoot complex routing and switching issues


• Knowledge of LAN/WAN technologies, including VLANs, Ethernet, MPLS, ACI, ISE, and SD-WAN


• Experience with ACI fabric configuration and troubleshooting, including spine and leaf switches, Application Policy Infrastructure Controllers (APICs), and tenant configurations


• Familiarity with wireless standards, wireless security protocols, and wireless network configuration/troubleshooting


• Proficiency with network monitoring tools to proactively identify and resolve performance issues (e.g., ThousandEyes, LiveAction, SolarWinds, Wireshark)


• Strong problem-solving skills to diagnose and resolve network connectivity and performance issues in a timely manner


• Experience performing Cisco IOS updates


• Commitment to continuous learning and staying current with networking trends, technologies, and best practices

Preferred Qualifications

• Industry certifications such as CCNA, CCNP, or Network+


• Prior experience providing Tier 2 network operations support


• 1+ years of experience with Microsoft Windows Operating Systems and MS Office


• Ability to work independently with minimal supervision


• Strong troubleshooting and problem-solving skills


• Excellent written and verbal communication skills


• Effective interpersonal skills (active listening, conflict management, approachability, negotiation)


• Ability to prioritize effectively and focus team efforts based on priority

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.