Transportation Coordinator

Carvana; Tempe (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Carvana in Tempe, AZ is seeking an entry-level role focused on administrative tasks and support for nationwide network inquiries and on-road incident escalation. This position does not sponsor visas.

You will prepare communications, coordinate with multiple teams by phone and email, and provide real-time incident support to keep our logistics network running smoothly.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• 1+ years of maintenance and/or logistics experience.
• Knowledge of DOT regulations, FMCSA, and HOS.
• Ability to commute to Tempe headquarters.
• Ability to work variable schedules.

Responsibilities

• Prepare communications to relevant team members and operations leadership.
• Interact with teams by phone and email regarding processes, incident resolutions and service levels.
• Provide real-time incident management support to on-road incidents in the Logistics Network.
• Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates.
• Support Logistics field teams while maintaining route integrity and service levels.
• Assist in locating vendors to ensure excellent service and minimize downtime.
• Collaborate with Vehicle Transporters, Logistics Leadership, Fleet Maintenance, Market Ops, and Network Planning to minimize disruptions.
• Document real-time incidents and communicate status and resolution plans to Logistics Leadership.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma or GED

Job description

About Carvana

About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?! We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.

About Carvana

About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?! We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.

Position Overview

About the team and position

The entry level position is responsible for handling administrative tasks and responsibilities associated with resolving nationwide network inquiries and on road escalation incidents. This position is not eligible for visa sponsorship.

What You’ll Be Doing

• Prepare communications to appropriate team members and operations leadership.
• Interact with teams and departments by phone and email regarding processes, incident resolutions and service level objectives.
• Assist in resolving real-time on road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers.
• Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates.
• Provide real-time support to Logistics field teams while maintaining route integrity and service levels.
• Assist Specialist in locating vendors to drive excellent service while mitigating risks and downtime.
• Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
• Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership.

Schedule: 6:00pm - 5:00am, Monday, Tuesday, Thursday and Sunday

Pay: $20.00 per hour plus a $2 shift differential

What The Job Requires

• High School Diploma, GED, or equivalent experience.
• 1+ years of experience in a Customer Service role.
• 1+ years of practical experience in Maintenance and/or Logistics.
• Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS.
• Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
• Ability to multitask and prioritize effectively.
• Ability to maintain professionalism in a fast-paced environment.
• Ability to work variable schedule(s) as necessary.
• Ability to commute and work out of the Tempe headquarters.
• Ability to work in an office environment, with extensive use of computers.
• Ability to sit for up to eight hours per day.
• Ability to communicate clearly and concisely, both written and oral.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.