INSTALLATION AND PLANNING OPERATIONS LEAD

NYC Department of Social Services; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

NYC Department of Social Services (DSS) Information Technology Services (ITS) seeks an IT leader to oversee WMS installations, DNS infrastructure, and enterprise printing with workstation deployments citywide. You will coordinate service requests, manage deployments, and ensure server health across agency sites, collaborating with vendors, PMO, facilities, and IT teams.

Strong experience in enterprise infrastructure, ITSM platforms, and project coordination is required to support DSS and its

Qualifications

• Bachelor’s degree in a related field and 4+ years of relevant full-time experience, or equivalent
• Associate degree and 6+ years of relevant experience, or equivalent
• Bachelor’s degree plus 8+ years of relevant experience, or equivalent
• Education/experience equivalent to one of the above options

Responsibilities

• Coordinate and oversee daily activities of the WMS Installations Team, assigning work and ensuring timely completion of infrastructure and deployment tasks
• Lead agency infrastructure installations, enterprise printing support, workstation deployments, and connectivity services across NYC
• Administer and oversee WMS DNS infrastructure and critical DNS servers for user authentication and printing services
• Monitor server health and coordinate updates to DNS records, hardware, and network equipment citywide
• Plan and coordinate infrastructure relocation, office reconfigurations, restacking, and site buildouts with stakeholders

Skills

DNS administration

ITSM platforms

Project coordination

Vendor coordination

Network infrastructure

Server administration

Enterprise printing

WMS knowledge

Education

Bachelor’s degree in computer science/related field

4+ years full-time experience in IT/related domain

Associate degree +6 years experience

Equivalent education/experience

Tools

ServiceNow

NYS-ITSM

Job description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS)

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long‑term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS, developing applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue‑producing computer matches, claiming systems, and personnel systems.

Responsibilities

• Coordinate and oversee the daily activities of the WMS Installations Team, assigning work through NYS-ITSM Service Requests and Incident tickets and ensuring timely completion of operational, infrastructure, connectivity, and deployment‑related activities supporting agency operations citywide.
• Provide leadership and operational oversight for agency infrastructure installations, enterprise printing support, workstation deployments, connectivity services, and technology implementation activities supporting agency locations throughout the five boroughs.
• Administer and oversee WMS DNS infrastructure, including critical DNS servers supporting WMS user authentication and enterprise printing services.
• Monitor server integrity, availability, and operational performance while coordinating updates to DNS records and related configurations as required; coordinate and oversee the WMS hardware environment consisting of printers, ATS devices, workstations, and associated network equipment located throughout agency sites citywide.
• Coordinate installation, relocation, repair, replacement, removal, and lifecycle management activities as needed.
• Coordinate agency‑wide infrastructure planning activities associated with relocations, office reconfigurations, restacking efforts, workstation deployments, and new site buildouts. Review floorplans, validate infrastructure requirements, and ensure all connectivity and operational needs are incorporated into project planning activities; coordinate with vendors, telecommunications providers, network teams, PMO groups, facilities personnel, and agency stakeholders regarding network installations, structured cabling, hardware deployments, site readiness activities, infrastructure upgrades, and agency relocation projects; process requests for WMS user additions, deletions, modifications, workstation IDs, printer configurations, and system access changes.

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full‑time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain.
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full‑time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain.
• A baccalaureate degree from an accredited college, and eight years of satisfactory full‑time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain.
• Education and/or experience which is equivalent to “1”, “2”, or “3” above.

Preferred Skills

• Extensive experience supporting enterprise infrastructure operations, distributed systems, enterprise printing services, authentication platforms, and agency‑wide technology deployments.
• Experience supporting enterprise applications, including the Welfare Management System (WMS), with responsibilities such as workstation configuration, application deployment, user access coordination, WMS workstation and location code management, and operational support.
• Demonstrated ability to provide technical leadership by directing, assigning, prioritizing, and coordinating the work of technical teams to ensure timely completion of operational activities, projects, and service requests.
• Experience coordinating technical staff, vendors, consultants, infrastructure teams, and business stakeholders within large, complex operational environments.
• Knowledge of enterprise DNS administration, Enterprise Output Management (EOM) solutions, PageCenter applications, distributed document delivery environments, and WMS printing infrastructure.
• Experience planning and coordinating infrastructure implementations, office relocations, workstation deployments, and enterprise technology rollouts.
• Strong project coordination, organizational, analytical, and problem‑solving skills with the ability to manage multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication skills with the ability to collaborate effectively across technical and business teams.
• Experience supporting large‑scale operational initiatives involving cross‑functional coordination and multiple concurrent projects.
• Knowledge of network infrastructure, telecommunications, structured cabling, and hardware deployment coordination.
• Experience using IT Service Management (ITSM) platforms such as ServiceNow, NYS-ITSM, or similar systems to manage incidents, service requests, and operational workflows.
• Demonstrated ability to lead and mentor technical staff, manage competing priorities, delegate assignments, monitor workload, and ensure adherence to established operational procedures and project timelines.

Hours / Shift

9:00 AM – 5:00 PM and after hours/weekends, if required

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is not required for this position.

Additional Information

The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.