TESTER/ANALYST

NYC Department of Social Services; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

The NYC Department of Social Services is seeking an IT Project Specialist to serve as Tester/Analyst within ITS. You will conduct software quality assurance testing across multiple SDLC methodologies, including Waterfall, Agile and Hybrid, applying automation, performance and load testing to ensure system quality for HRA, DSS and DHS applications.

Collaborating with product managers, developers and business analysts, you will design test strategies, estimate testing efforts, and create robust

Qualifications

• Bachelor's degree in computer science, engineering, or related field with four years of full-time experience.
• Associate degree with six years of full-time experience in the related area.
• Bachelor's degree with eight years of experience or equivalent.
• Equivalent education and/or experience to the above.

Responsibilities

• Conduct software quality assurance testing across SDLC methodologies (Waterfall, Agile, Hybrid).
• Provide test coverage for HRA, DSS, and DHS applications (Web and mobile).
• Develop test approaches with product managers, developers and business analysts.
• Create robust automation and performance test cases and test plans.
• Assist with project planning, scheduling, and test effort estimation.

Skills

QA testing

Automation testing

Performance testing

SDLC methodologies

Agile/Waterfall/Hybrid

Azure DevOps

JIRA

CRM

Communication skills

Test planning

Education

Bachelor's degree in CS/Engineering/related field

Associate degree in CS/Engineering

Tools

Azure DevOps

JIRA

QC

ServiceNow

Job description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) IT Project Specialist, to function as Tester/Analyst, who will:

• Conduct software quality assurance testing focusing on automation and performance testing by employing various software testing techniques in a variety of systems development life cycle (SDLC) methodologies, including Waterfall, Agile and Hybrid Agile, to ensure the quality of the system under development for IT applications.
• Provide test coverage for all program areas and projects for HRA, DSS and DHS including Web based and mobile frameworks for functional automation, performance and load testing initiatives.
• Perform/Provide test coverage for all program areas and projects for HRA, DSS and DHS including Web based and mobile frameworks for functional automation, performance, and load testing initiatives.
• Work with Product Managers, Developers and Business Analysts to develop appropriate test approaches and strategy for each digital or data product release.
• Work with businesses for information gathering, assessment and Quality Management Resource assignments and projects prioritization. Create brand new systems and deploy technology that add value for HRA, DSS and DHS staff to provide client services from their own homes to protect both staff and clients that also reduce poverty (Streamline POS for SNAP, AHRA, Fair Fares) and advance opportunities for City residents.
• Work with project team leaders from design, development, infrastructure and implementation to ensure that each specific program area (HRA/DSS/ DHS) applications and software are delivered with intended performance by applying timelines, appropriate methodology, project management and test execution to ensure quality.
• Develop robust automation and performance test cases, plans and conditions that fully test functional and non-functional requirements based on user requirements, user stories, and technical design documentation.
• Create accurate testing time estimates as part of project planning and scheduling process and will work with other QA Analysts and developers to continually improve testing proficiency on applications tested and currently managed such as WMS, POS, Streamline POS, AHRA, Mobile POS.

Hours/Shift: Monday-Friday; 9:00am-5:00pm

IT PROJECT SPECIALIST - 95710

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills

• Experience as a QA or Quality Control Manager or Senior QA Engineer in a Technology/Development environment. - Expert level experience advising technology professionals on industry standards. - Expert level experience creating performance testing standards. - Admin level experience with issue tracking tools such as JIRA, QC and ServiceNow. - Excellent interpersonal, organizational, written, and oral communication skills. - Expert level experience with load/performance testing. - Expert level experience with Azure DevOps and CRM. - Ability to multitask and be proactive in a fast-paced environment. - Knowledge in project lifecycles and methodologies e.g. Waterfall, Agile, Hybrid. - Proven ability to lead large development projects in a fast-paced environment.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.