Network Operations Center Supervisor - Overnight

Summit Broadband; Orlando (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Summit Broadband in Orlando, Florida, is seeking a Network Operations Center Supervisor – Overnight to lead the NOC team. This full-time position requires strong knowledge of TCP/IP and troubleshooting skills in LAN/WAN environments. The candidate will manage training, incident processes, and report on staff performance. Education including a BS degree or equivalent extensive experience is required. Summit Broadband is a dynamic high-tech company offering competitive opportunity in a 24x7 network operations setting.

Qualifications

• Strong knowledge of TCP/IP technology including IP addressing.
• Experience with troubleshooting network issues in LAN and WAN environments.
• Existing supervisory experience in a high-paced NOC environment.
• Holder of one or more network certifications preferred.

Responsibilities

• Supervises NOC staff monitoring the network 24x7.
• Manages employee training and development.
• Drives change management and incident management processes.
• Develops procedural documentation and reports on staff workload.

Skills

TCP/IP knowledge

Troubleshooting network issues

Command-line interfaces for Juniper, Nokia, and Ciena

Knowledge of voice communications systems

Knowledge of video delivery systems and IPTV

Common test equipment for troubleshooting

Basic Linux knowledge

Microsoft Office Suite

Supervisory experience

Network certifications (CCNA, CCNP, JNCIA)

Education

BS degree or 8-12 years of relevant experience

Job description

Description

Summit Broadband Inc. is a cutting‑edge, fiber‑based broadband provider delivering best‑in‑class residential, commercial, and hospitality technology solutions. This dynamic high‑tech company headquartered in sunny Central Florida is hiring a Network Operations Center Supervisor – Overnight to join our Network Engineering Team.

Job Title

Network Operations Center Supervisor – Overnight

Status

Full‑Time / Exempt

Reports To

Sr. Director, Network Operations Center

Location

Orlando, Florida

Position Summary

The NOC Overnight Supervisor plays a critical role in Summit Broadband’s 24x7 Network Operations Center. This experienced professional leads the overnight shift, owning network performance, change management, service assurance, and customer experience. Responsibilities include driving change management, NOC KPIs, and incident management processes; assisting and supporting NOC technicians with incidents, outage resolution, escalations, dispatches, shift management, reporting, and training; and driving process improvements.

Essential Job Functions

• Supervises staff of NOC professionals monitoring Summit Broadband’s network on a 24x7 basis
• Exemplifies detailed understanding of Incident Management and Incident Commander responsibilities
• Manages employee PTO and emergency leave to ensure shift coverage is maintained
• Provides initial training to new employees before they are put on shift
• Provides training when new systems or services are integrated into the network
• Performs yearly certification of employees to confirm competence
• Develops procedural documentation for staff and recommends changes for documentation outside of their area of responsibility
• Develops reports on staff workload and identifies risks
• Manages upward communication with leadership
• Writes and reviews Request for Outages (RFOs)
• All other duties as assigned

Qualifications

• Knowledge of TCP/IP technology including IP addressing and subnet masking
• Knowledge of troubleshooting network issues in both LAN and large WAN environments
• Knowledge of command‑line interfaces for Juniper, Nokia, and Ciena
• Knowledge of traceroutes, ping tests, and data capture evaluation
• Knowledge of voice communications systems deployed over IP infrastructure
• Knowledge of video delivery systems and IPTV
• Knowledge of common test equipment and techniques to troubleshoot voice and data communications
• Basic knowledge of Linux distributions
• Comfortable with Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Existing supervisory experience in a high‑paced NOC environment
• Knowledge of Meta Voice Switching platform
• Holder of one or more network certifications (CCNA, CCNP, JNCIA, etc.) preferred

Knowledge, Skills, and Abilities

Word processing, spreadsheets, internet software, e‑mail, database software; good communication, analytical, and problem‑solving skills.

Education and Experience

BS degree and/or 8–12 years of prior relevant experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to walk, sit, stoop, kneel, crouch, or crawl and talk or hear. The employee must be able to use hands and fingers to use tools and manipulate equipment. The employee may occasionally be required to lift up to 50 pounds. Vision requirements include close vision, the ability to adjust focus, and the ability to see colors.

Summit Broadband is an Equal Opportunity Employer. Summit Broadband participates in the E‑Verify program. Summit Broadband is a drug and tobacco free workplace.