Network Operations Center Supervisor - Overnight

Summit Broadband Inc.; Orlando (FL); On-site; USD 75,000 - 95,000; Full time

Job summary

A fiber-based technology firm located in Orlando, Florida, is in search of a Network Operations Center Supervisor - Overnight. The role is essential for overseeing the network's integrity while leading a dedicated team. Responsibilities include incident management, staff training, and process improvement. Ideal candidates will have a BS degree, extensive experience in a high-tempo NOC, and relevant certifications like CCNA or CCNP. The position promotes a collaborative environment with opportunities for professional growth.

Qualifications

• Knowledge of network configurations involving TCP/IP and subnetting.
• Proficient in troubleshooting in both LAN and WAN environments.
• Experience with command line interfaces for multiple technologies.

Responsibilities

• Supervise NOC staff in monitoring the network continuously.
• Train new employees and supervise their initial work.
• Drive NOC KPIs and support incident management processes.

Skills

Knowledge of TCP/IP technology including IP addressing, subnet masking

Knowledge of troubleshooting network issues in both a LAN and large WAN environment

Knowledge of the Command Line interface for Juniper, Nokia, and Ciena

Knowledge of performing traceroutes, executing ping test, performing/evaluating data captures

Knowledge of Voice Communications systems and services specifically when routed over an IP infrastructure

Knowledge of Video delivery systems and IPTV

Knowledge of common test equipment and techniques to troubleshoot both Voice and Data communications

Basic knowledge of Linux distributions

Knowledge of all tools in the Microsoft Office Suite

Existing supervisorial experience in a high‑paced NOC environment

Knowledge of Meta Voice Switching platform

Holder of one or more network certifications CCNA, CCNP, JNCIA, etc.

Education

BS degree and/or 8-12 years of prior relevant experience

Job description

Description

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida is seeking a Network Operations Center Supervisor - Overnight to join our Network Engineering Team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

Job Title: Network Operations Center Supervisor - Overnight

Status: Full-Time/Exempt

Reports To: Sr. Director Network Operations Center

Location: Orlando, Florida

Position Summary

The Network Operations Center (NOC) Overnight Supervisor position plays an important role within Summit Broadband, it represents an experienced professional with strong leadership and technical skills. This position is critical to the team and will be the hands‑on overnight leader for the 24x7 NOC that owns the state of the network, change management, service assurance, and customer experience. The NOC Overnight Supervisor is responsible for driving Change Management, NOC KPIs and Incident Management Processes. They are responsible for assisting and supporting NOC Techs with incidents, outage resolution, escalations, dispatches, shift management, reporting, and training. They will also play an instrumental role in driving process improvements.

Essential Job Functions

• Supervises staff of NOC professionals monitoring Summit Broadband Network on 24x7 basis
• Exemplifies detailed understanding of Incident Management and Incident Commander responsibilities
• Manages employee Personal Time Off and Emergency Leave to ensure Shift Coverage is maintained
• Provides initial training to new employees before they are put on shift
• Provides training as necessary when new Systems/Services are integrated into the network
• Performs yearly certification of employees to confirm their competence to perform the tasks at hand
• Develop Procedural Documentation for staff and provide recommended changes for documentation outside of their area of responsibility
• Develop reports on staff workload and identify risks
• Manages up and communicates with leadership
• Writing/Reviewing RFOs
• All other duties as assigned

Qualifications

• Knowledge of TCP/IP technology including IP addressing, subnet masking
• Knowledge of troubleshooting network issues in both a LAN and large WAN environment
• Knowledge of the Command Line interface for Juniper, Nokia, and Ciena
• Knowledge of performing traceroutes, executing ping test, performing/evaluating data captures
• Knowledge of Voice Communications systems and services specifically when routed over an IP infrastructure
• Knowledge of Video delivery systems and IPTV
• Knowledge of common test equipment and techniques to troubleshoot both Voice and Data communications
• Basic knowledge of Linux distributions
• Knowledge of all tools in the Microsoft Office Suite (including Word, Excel, Powerpoint, and Visio)
• Existing supervisorial experience in a high‑paced NOC environment
• Knowledge of Meta Voice Switching platform
• Holder of one or more network certifications CCNA, CCNP, JNCIA, etc. preferable

Knowledge, Skills, and Abilities

Word processing, Spreadsheets, Internet software, E-mail, Database software. Good communication and analytical skills. Good problem-solving skills.

Education and Experience

BS degree and/or 8-12 years of prior relevant experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to walk; sit; stoop, kneel, crouch, or crawl and talk or hear. The employee must be able to use hands and fingers to use tools and manipulate equipment. The employee is occasionally required to lift up to 50 pounds. Vision requirements include close vision, ability to adjust focus and to see colors.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband Inc. is an Equal Opportunity Employer. Summit Broadband participates in the E- Verify program.

Summit Broadband is a drug and tobacco free workplace.