Network Operations Center Specialist

Delaware Department of Technology and Information; Dover (DE); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Group Health Plan

Dental Plan

Vision Plan

Tuition reimbursement

Parental Leave

Pension Plan

Job summary

Delaware Department of Technology and Information (DTI) is Delaware’s central IT organization, delivering technology services and collaborative solutions to improve government services. This role focuses on incident management, diagnostics, and maintaining service continuity in a large data-center environment.

You will monitor systems, perform operational duties, and ensure timely escalation and reporting. The position offers opportunities for professional development and requires occasional

Qualifications

• High school diploma or GED required.
• Associate degree or higher in IT or related field, or equivalent work experience.
• 1 year of experience reporting incidents and resolving issues.
• Certifications such as A+, Network+, CCNA preferred.

Responsibilities

• Issue recognition, initial diagnosis, troubleshooting, and tracking incidents across IT systems and facilities.
• Taking corrective actions to minimize downtime and impact on services.
• Escalation of problems and incidents to support staff and management; report progress.

Skills

Incident reporting

Troubleshooting

Customer communication

Documentation

Education

High school diploma or GED

Associate degree in IT or related field

Tools

Ticketing systems

Data center operations

Job description

Opening Date 10/13/2026 12:00:00 AM

Closing Date 10/19/2026 11:59:00 PM

Type of Recruitment Exempt-Non Merit

Salary Yearly: $43,331.00 - $51,997.00

Salary Plan FR2 Pay Grade

Shift Hours 12-hour shifts. Rotating monthly, including Holidays and Weekends

Employment Type Actual Vacancy

Employment Term Regular

Agency DTI/Operations Office Location(s) William Penn Building:

(801 Silver Lake Blvd, Dover, DE, 19904)

Contact Name DTI Talent Acquisition Contact Phone [e-mail]

Introduction

Looking for a rewarding career in the fast-paced technology industry? Look no further!

The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.

Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field.

In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.

To learn more visit DTI’s Website at https://dti.delaware.gov/

Summary Statement

• Issue recognition, initial diagnosis, troubleshooting, and tracking of IT system, data center, and facilities incidents across the enterprise.
• Taking corrective actions based on established procedures, or at the direction of technical staff, with the goal of minimizing downtime and impact to services.
• Timely escalation of problems and incidents to designated support staff and management; as well as reporting incident statuses and resolution activity progress in the appropriate applications.
• Understanding and executing the DTI Incident, Request, and Change Management processes and procedures. Performing operational support duties such as monitoring, batch job scheduling, tape management, remote/smart hands services and service desk support.
• Ensuring the physical security of the DTI sites by managing approved visitors & vendors.
• Maintaining a robust and accurate knowledgebase repository, including writing and editing operational procedures. Preparing accurate reports and logs detailing work activities.
• Professional and effective interactions with customers, technical staff, and management.
• Providing training to operational staff, as required.
• Performing other duties, as assigned.

Selective Requirement

• Applicant must possess a high school diploma or GED.

Preferred Qualification

• Possess an Associate Degree or higher in Information Technology, related field, OR equivalent work experience.
• Possess a minimum of 1 year of experience reporting incident status and resolution activities, taking corrective actions based on established procedures, escalating issues to technical support, and communicating with various levels of management.
• Possess technical training or industry certifications such as A+, Network+, CCNA, etc.

Job Requirements

• Possess a minimum of 1 year of experience with the components and operation of large-scale data centers and/or IT systems, including networks, servers, mainframes, peripheral devices and data center facility infrastructure.
• Possess a minimum of 1 year of experience with desktop software, IT system and network monitoring tools, ticket tracking processes and applications, job scheduling and tape management subsystems, and data center management systems.
• Possess a minimum of 1 year of experience operating and monitoring large scale data centers and/or IT systems, including networks, data cabling, servers, mainframes, peripherals, physical security, environmental control systems, and data center facility infrastructure.
• Able to work occasional overtime, if necessary, to cover absences on other shifts, including weekends and holidays.

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources web page.

DTI does not provide employment-based sponsorship.

Benefits

Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.

21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.

Tuition reimbursement up to $4,000 annually.

State funded learning opportunities, mentor programs and professional development opportunities.

Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.

Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/agencies/index.shtml.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Selection Plan

Ongoing Application Review