EDL Systems Engineering Analyst

DelDOT; Wilmington, Northern (DE, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Dental Insurance

Vision Insurance

Retirement Benefits

Training and Development Programs

Paid Leave

Job summary

DTI in Delaware seeks an EDL Analyst to provide desktop, endpoint and user account management within a dynamic, 24x7 environment.

You will install, configure, secure, and upgrade software, manage file shares and permissions, and serve as second level support while mentoring junior staff. Hybrid work applies with emphasis on secure, reliable user support.

Qualifications

• Minimum 1 year in a desktop support environment utilizing an ITSM tool.
• 4+ years of technical experience in two or more core technical areas in a 24x7 environment.
• Experience with installing, configuring, securing, and upgrading software and patches.
• Proficiency with Microsoft Office applications and collaboration tools.
• Strong verbal and written communication skills.

Responsibilities

• Provide desktop, network operations, and technical support as part of a team.
• Serve as second level of incident resolution and mentor junior staff as needed.
• Create/delete File Shares, Home Directories, permissions, and user accounts in enterprise systems.
• Address service issues proactively and implement automation where possible.
• Participate in large projects and process changes across agencies.

Skills

PowerShell scripting

Communication

Problem solving

Education

Associate degree in CS/IS/IT

High school diploma or GED

Tools

Active Directory

Windows Server

Windows 11

VMware/VDI

Citrix

SQL queries

ITSM tools

Job description

Introduction

Looking for a rewarding career in the fast-paced technology industry? Look no further! The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely. Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field. In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale. To learn more visit DTI’s Website at https://dti.delaware.gov/

Summary Statement

Employees in the EDL Analyst role work under general supervision of a EDL Technology Manager. Employees are assigned duties to perform desktop, network operations, and technical support. In this role, employees are assigned tasks that involve resolving issues that consist of technical and customer support nature. To provide timely and efficient service, the EDL Analyst must apply sound business practices, appropriate technical solutions, and a creative approach to satisfying customer needs. This role also manages the creation and deletion of File Shares, Home Directories and permissions, User Group, computer and email accounts in the state’s enterprise environment. The EDL Analyst installs, configures, secures, and upgrades non-core software products. This role ensures the integrity of the end-user environment, proactively address service issues, and implements automation routines. The EDL Analyst serves as the second level of support for incidents, provides training and mentoring to less experienced team members as needed. The EDL Analyst handles incidents that impacts one agency’s multiple sites and executes large projects and process changes for agencies that the EDL Sr Analyst designed and assigned. The Technology Domains include the following: End-User Support and Management, Endpoint Support, Management and Security Solutions, File, Print and Terminal Service Management, Network and Subnet Management Solutions, Virtual Desktop and Application Infrastructure (VDI) Support, Network Support/Troubleshooting.

Selective Requirement

Applicants who do not possess the selective requirement will not be qualified: Applicant must possess a high school diploma or GED.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met: Possess an associate degree with emphasis in Computer Science, Information Systems, I/T discipline or a related field. A minimum of one year of experience with reading\\writing PowerShell Scripts with a focus on Active Directory and Windows Server\\Windows 11 OS. A minimum of two years of experience building and deploying silent installations using software deployment tools. A minimum of two years of experience working in Windows/LINUX/Mac OS environments. A minimum of two years of experience in Desktop and application virtualization – VMWare, VDI & Citrix. A minimum of two years of experience in writing SQL queries. A minimum of two years of experience in the methods and techniques for installing, configuring, securing and upgrading software products.

Job Requirements

JOB REQUIREMENTS for the DTI EDL Analyst: Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Possess a minimum of one year of experience working in a Desktop Support environment utilizing and IT Service Management (ITSM) tool. Possess a minimum of four or more years of technical experience in two or more of the core technical requirements and related product support in a 24x7 operational environment. Experience should include installation and configuration, securing, version testing, debugging, installation of patches, direct technical vendor interactions, tuning and disaster recovery. Specific technical components and/or skills are preferred for each of the Technology Domains listed below: End-User Support and Management, Endpoint Support, Management and Security Solutions, File, Print and Terminal Service Management, Subnet Management Solutions, Virtual Desktop and Application Infrastructure (VDI) Support, Network Support/Troubleshooting. Possess a minimum of one year of experience working with Microsoft Office Applications and collaboration tools. Possess good communication (verbal and written) and presentation skills.

Conditions of Hire

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process. Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Benefits

At the State of Delaware, we invest in our people and support them in and outside of the office. Our employees enjoy a total compensation package that far exceeds the value of their base salary. We offer comprehensive benefit plans that will give you peace of mind and security. Below is a list of benefits that are offered to eligible employees:

Health and Well Being

• Health Benefits, Dental Insurance, Vision Insurance

Just In Case

• Disability Insurance, Group Universal Life Insurance

Your Future

• Retirement Benefits, Deferred Compensation

Professional Growth

• Training and Development Programs

Work Life Balance

• Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules

More Benefits

• Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance

Visit Statewide Benefits for more information!

Selection Process

The application and resume are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the resume to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Selection Plan

Ongoing Application Review