Systems Administration Associate Analyst

DelDOT; Dover, Northern (DE, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Group Health Plan

Tuition reimbursement

Pension Plan

Job summary

Delaware Department of Technology & Information (DTI) seeks an Associate Analyst to provide effective technical support for its technical infrastructure. The role blends individual effort with team collaboration and vendor engagement to deliver reliable services that meet agency needs.

The incumbent should show aptitude across core technology domains with a willingness to learn the rest, supporting server, middleware, web engineering, and data center functions in a dynamic 24x7 environment.

Qualifications

• Minimum of 1 year of technical experience in one or more core technology requirements in a 24x7 environment.
• Associates or higher in Information Technology, Computer Science, or related field.

Responsibilities

• Provide highly effective technical support for DTI’s infrastructure and assets.
• Collaborate with workgroup colleagues, other DT I staff, vendors, and customers.
• Contribute to policy adherence and evidence-based processes in daily operations.
• Support multiple technology domains including server, middleware, web engineering, and data center activities.

Skills

Technical experience

24x7 operations

Core domains

Education

Associates Degree or higher in IT/CS

Tools

Red Hat/Oracle Linux

Windows Server

CI/CD

GitOps

Ansible

Job description

Introduction

Looking for a rewarding career in the fast-paced technology industry? Look no further! The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field. In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale. To learn more visit DTI’s Website at https://dti.delaware.gov/. DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.

Summary Statement

The Principal responsibility is to provide highly effective technical support for DTI’s technical infrastructure. Highly effective means that the services for the assigned assets are provided in a way that is efficient, meets the needs of the customers (both DTI and other state agencies) and customers in compliance with DTI policy and procedures. The services will be primarily rendered through a combination of personal effort, joint effort with others in the workgroup, and collaboration with other DTI staff, vendors, and customers. The Associate Analyst will report to the System Administration Manager.

The incumbent is expected to possess modest technical proficiency in at least one of the core Technology Domains and an aptitude for learning in the rest.

The Technology Domains include the following:

• Server Infrastructure, Microsoft Technologies, Linux
• VMWare Virtualization
• Database
• Project Management
• Web Engineering Support and Planning

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met. Possess an Associates Degree or higher in Information Technology, Computer Science, or a related field.

Job Requirements

JOB REQUIREMENTS for the DTI Systems Administration Associate Analyst: Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Possess a minimum of 1 year of technical experience in one or more of the core technical requirements and related product support in a 24x7 operational environment. Specific technical components and/or skills required for each of the Technology Domains are listed below.

• Mid-Range Server Support – Red Hat/Oracle LINUX, Windows Server
• Middleware Support – SFTP, WebSphere, WebLogic, Apache, Tomcat, IIS
• Web Engineering Support – CI/CD, Observability, F5, GitOps
• Configuration Management – Ansible or other configuration management tools, OTEL
• Data Center Support – 1st level technical support to troubleshoot virtual server/software related issues, execute backup/recovery procedures, monitoring

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire. All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources web page. DTI does not provide employment-based sponsorship.

Benefits

• Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.
• 21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.
• Tuition reimbursement up to $4,000 annually.
• State funded learning opportunities, mentor programs and professional development opportunities.
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
• Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.