Network Operations Center (NOC) Program Manager

General Dynamics - IT; Herndon (VA); On-site; USD 125,000 - 171,000; Full time

Job summary

A leading company is seeking a Network Program Manager to oversee operations for U.S. Customs and Border Protection. The role involves managing complex projects, ensuring high-quality service delivery, and requires significant technical experience and certifications. This position offers a competitive salary range and the opportunity to work with a dedicated team in a critical government role.

Qualifications

• Minimum of 15 years’ experience in managing complex projects.
• PMP and ITIL v3 certifications required.

Responsibilities

• Oversees delivery of task order requirements for CBP.
• Manages teams at multiple locations and client interface.

Skills

Project Management

ITIL

Education

Bachelor’s degree in related technical fields

Bachelor’s degree in non-technical field with relevant experience

Job description

Network Operations Center (NOC) Program Manager

Network Program Manager

As a Network Program Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on the Network Program Manager joining our team to provide program management and 24x7x365 primary and secondary network operations center (NOC) staffing including engineering support, problem identification, troubleshooting, and maintenance for CBP (Customs and Border Protection) Local Area Network (LAN), Metropolitan Area Network (MAN), and Wide Area Network (WAN).

HOW A NETWORK PROGRAM MANAGER WILL MAKE AN IMPACT

• Oversees all aspects of the successful delivery of task order requirements throughout the period of performance, ensuring a high-quality customer experience for U.S. Customs and Border Protection (CBP)
• Serves as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR)
• Organizes, directs, and manages contract operation support functions, involving multiple complex and inter-related project tasks
• Manages teams of contract support personnel at multiple locations
• Maintains and manages the client interface at the senior levels of the client organization
• Meets with customer and Contractor personnel to develop and review task plans and deliverable items
• Ensures meeting program task schedules and costs, and manages quality
• Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks

WHAT YOU’LL NEED TO SUCCEED

• Education: Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications OR five (5) years of relevant technical experience with a bachelor’s degree in a non-technical field. In lieu of a bachelor’s degree, eight (8) years of relevant technical experience
• Required Experience: Minimum of Fifteen (15) years’ experience in organizing, directing, and managing contract operation support functions and multiple complex and inter-related projects for a large, complex Federal agency
• Required Tech Skills: Project Management Professional (PMP) and ITIL v3 Foundation certifications
• Security Clearance Level: CBP Public Trust
• Location: Herndon, VA

Network Program Manager

As a Network Program Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on the Network Program Manager joining our team to provide program management and 24x7x365 primary and secondary network operations center (NOC) staffing including engineering support, problem identification, troubleshooting, and maintenance for CBP (Customs and Border Protection) Local Area Network (LAN), Metropolitan Area Network (MAN), and Wide Area Network (WAN).

HOW A NETWORK PROGRAM MANAGER WILL MAKE AN IMPACT

• Oversees all aspects of the successful delivery of task order requirements throughout the period of performance, ensuring a high-quality customer experience for U.S. Customs and Border Protection (CBP)
• Serves as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR)
• Organizes, directs, and manages contract operation support functions, involving multiple complex and inter-related project tasks
• Manages teams of contract support personnel at multiple locations
• Maintains and manages the client interface at the senior levels of the client organization
• Meets with customer and Contractor personnel to develop and review task plans and deliverable items
• Ensures meeting program task schedules and costs, and manages quality
• Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks

WHAT YOU’LL NEED TO SUCCEED

• Education: Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications OR five (5) years of relevant technical experience with a bachelor’s degree in a non-technical field. In lieu of a bachelor’s degree, eight (8) years of relevant technical experience
• Required Experience: Minimum of Fifteen (15) years’ experience in organizing, directing, and managing contract operation support functions and multiple complex and inter-related projects for a large, complex Federal agency
• Required Tech Skills: Project Management Professional (PMP) and ITIL v3 Foundation certifications
• Security Clearance Level: CBP Public Trust
• Location: Herndon, VA
• US Citizenship Required

Salary and Benefits

The likely salary range for this position is $125,800 - $170,200. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. Join our Talent Community to stay updated on career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Receive tips & info on cleared job search, security clearances, and career development.