Network Operations Center (NOC) Program Manager

General Dynamics Information Technology; Herndon (VA); On-site; USD 125,000 - 171,000; Full time

Job summary

A leading company is seeking a Network Program Manager in Herndon, VA. The role involves overseeing network operations and ensuring high-quality service delivery for U.S. Customs and Border Protection. The ideal candidate will have extensive experience in program management and technical fields, with a focus on client satisfaction and operational excellence.

Benefits

Medical plan options

Dental plan options

Vision plan

401(k) plan with company match

Paid time off plans

Short and long-term disability benefits

Life insurance

Accidental death and dismemberment insurance

Critical illness insurance

Business travel and accident insurance

Qualifications

• Minimum of 15 years’ experience in managing contract operation support functions.
• Bachelor’s degree or equivalent technical experience required.

Responsibilities

• Oversees delivery of task order requirements for U.S. Customs and Border Protection.
• Manages teams of contract support personnel at multiple locations.
• Ensures quality and meets program task schedules and costs.

Skills

Information Systems

Network Operations

People Management

Program Management

Technical Work

Education

Bachelor’s degree in related technical fields

Bachelor’s degree in a non-technical field

Tools

Project Management Professional (PMP)

ITIL v3 Foundation

Job description

**Req ID:** RQ198961

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** BI Full 6C (T4)

**Job Family:** Program Management

**Skills:**

Information Systems,Network Operations,People Management,Program Management,Technical Work

**Experience:**

9 + years of related experience

**US Citizenship Required:**

Yes

**Job Description:**

Network Program Manager

As a Network Program Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on the Network Program Manager joining our team to provide program management and 24x7x365 primary and secondary network operations center (NOC) staffing including engineering support, problem identification, troubleshooting, and maintenance for CBP (Customs and Border Protection) Local Area Network (LAN), Metropolitan Area Network (MAN), and Wide Area Network (WAN).

**HOW A NETWORK PROGRAM MANAGER WILL MAKE AN IMPACT**

+ Oversees all aspects of the successful delivery of task order requirements throughout the period of performance, ensuring a high-quality customer experience for U.S. Customs and Border Protection (CBP)

+ Serves as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR)

+ Organizes, directs, and manages contract operation support functions, involving multiple complex and inter-related project tasks

+ Manages teams of contract support personnel at multiple locations

+ Maintains and manages the client interface at the senior levels of the client organization

+ Meets with customer and Contractor personnel to develop and review task plans and deliverable items

+ Ensures meeting program task schedules and costs, and manages quality

+ Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks

**WHAT YOU’LL NEED TO SUCCEED**

+ **Education** : Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications OR five (5) years of relevant technical experience with a bachelor’s degree in a non-technical field. In lieu of a bachelor’s degree, eight (8) years of relevant technical experience

+ **Required Experience:** Minimum of Fifteen (15) years’ experience in organizing, directing, and managing contract operation support functions and multiple complex and inter-related projects for a large, complex Federal agency

+ **Required Tech Skills:** Project Management Professional (PMP) and ITIL v3 Foundation certifications

+ **Security Clearance Level** : CBP Public Trust

+ **Location** : Herndon, VA

+ US Citizenship Required

The likely salary range for this position is $125,800 - $170,200. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans