Network Operations Center Analyst

RESOURCESOFT, INC.; Harrisburg (Dauphin County); On-site; USD 55,000 - 85,000; Full time

Job summary

Resourcesoft, Inc. is seeking a capable NOC support specialist to monitor enterprise networks, triage incidents, and collaborate with Tier 2 engineers. The ideal candidate has 2+ years in NOC or help desk, plus hands-on experience with SolarWinds, SquaredUp, and ServiceNow.

You will coordinate with telecom vendors, log detailed tickets, and issue timely incident communications. Strong written and verbal communication is essential to keep stakeholders informed and maintain high system

Qualifications

• 2 or more years of experience in network operations center (NOC) support or technical help desk administration.
• Proficiency with SolarWinds and SquaredUp for infrastructure oversight.
• Experience with ServiceNow or enterprise ticketing software for logging and escalation.
• First-line network diagnostics, circuit triage and troubleshooting connectivity.
• Vendor coordination with telecommunications providers and outage tracking.
• Experience issuing enterprise incident communications and knowledgebase updates.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor enterprise network infrastructure and remote hardware using SolarWinds and SquaredUp.
• Triage inbound network support calls and log detailed incident tickets within ServiceNow.
• Execute first-level investigation and diagnostic testing for network outages and system degradations.
• Escalate critical system alarms and unresolved connectivity issues to Tier 2 engineers and service providers.
• Issue enterprise-wide incident communications and emergency status bulletins using approved protocols.
• Coordinate with third-party telecommunications vendors to track circuit restoration during alarm conditions.
• Maintain technical operational logs, shift turnover records, and troubleshooting knowledgebase articles.

Skills

NOC operations

SolarWinds

SquaredUp

ServiceNow

Network diagnostics

Vendor coordination

Incident communications

Written and verbal communication

Tools

SolarWinds

SquaredUp

ServiceNow

Job description

Requirements

• 2 or more years of experience in network operations center (NOC) support or technical help desk administration.


• Proficiency in network monitoring platforms including SolarWinds and SquaredUp for infrastructure oversight.


• Experience with ServiceNow or enterprise ticketing software for incident logging and escalation.


• Experience in first-line network diagnostics, circuit triage, and troubleshooting connectivity failures.


• Experience with telecommunications vendor coordination and carrier circuit outage tracking.


• Experience in executing enterprise incident communications, alarm notifications, and knowledgebase updates.


• Excellent verbal and written communication skills.

Responsibilities

• Monitor enterprise network infrastructure and remote hardware continuously using SolarWinds and SquaredUp.


• Triage inbound network support calls and log detailed incident tickets within ServiceNow.


• Execute first-level investigation and diagnostic testing for network outages and system degradations.


• Escalate critical system alarms and unresolved connectivity issues to Tier 2 engineers and service providers.


• Issue enterprise-wide incident communications and emergency status bulletins using approved protocols.


• Coordinate with third-party telecommunications vendors to track circuit restoration during alarm conditions.


• Maintain technical operational logs, shift turnover records, and troubleshooting knowledgebase articles.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.