Network Operations Analyst: Juniper & WAN

Abercrombie & Fitch Co.

Columbus, Northern (OH, KY)

Hybrid

USD 80,000 - 110,000

Full time

14 days+

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Benefits offered by this job

401(K) with company match

Medical, dental, and vision insurance

Paid time off

Paid parental leave

Work from anywhere days

Job summary

Abercrombie & Fitch Co. is seeking a Network Operations professional to support day-to-day operations across Juniper-based platforms, wireless services, firewalls, and WAN connectivity at the Global Home Office in Columbus, OH.

You will monitor health, assist in incident troubleshooting, and validate changes in the QA environment before production releases. The role requires a 4-year IT degree or equivalent experience, 2+ years in IT/Network operations, and strong communication skills to

Qualifications

4-year degree in an IT-related field or equivalent work history.
2+ years of IT operations/network support experience.
Foundational networking knowledge: TCP/IP, VLANs, routing, switching, DNS, DHCP, VPN, NAT, firewall.
Experience with troubleshooting tools: ping, traceroute, nslookup, packet capture, monitoring dashboards, Junos CLI.
Familiarity with Juniper devices and cloud connectivity.
Strong communication and ability to explain issues to technical and non-technical audiences.
Ability to work under pressure and in on-call rotation.

Responsibilities

Monitor enterprise network health and performance across Juniper-based platforms, wireless services, firewalls, WAN circuits, and related infrastructure; identify alerts, service degradation, and potential business impact.
Perform initial triage for network incidents by gathering logs, reviewing monitoring data, validating symptoms, and escalating issues to senior Network Operations, Network Engineering, carriers, or vendors when needed.
Assist with troubleshooting connectivity, latency, packet loss, routing, switching, wireless, DNS, DHCP, VPN, and firewall issues across stores, corporate offices, distribution centers, cloud environments, and partner connections.
Support incident and problem management processes by documenting timelines, troubleshooting steps, findings, corrective actions, and follow-up items in the appropriate ticketing and knowledge systems.
Assist with maintaining network equipment, performing approved software and firmware updates, completing lifecycle maintenance activities, and validating changes while following established change management, security, and compliance procedures.
Maintain and support the local QA environment by helping validate network configurations, monitoring policies, automation updates, and operational procedures before production release.
Track equipment health, support replacement or refresh activities, and help ensure network devices remain current, supportable, and aligned with operational standards.
Keep network documentation current, including device inventories, circuit details, support procedures, escalation paths, diagrams, and knowledge articles.
Collaborate with Network Engineering, Infrastructure, Security, Service Desk, application teams, carriers, and vendors to support timely issue resolution and service restoration.
Identify recurring issues, monitoring gaps, or process improvement opportunities and share recommendations with senior team members.
Participate in an on-call rotation to support critical incidents, after-hours maintenance, and urgent service restoration activities.