Network Lead

Tata Consultancy Services; Benton Harbor (MI); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Parental Leaves

401K Plan and Financial Benefits

Certifications & Training Reinvestment

Job summary

Tata Consultancy Services Limited is seeking an experienced Network Engineer to support a global enterprise network across 200+ sites. You will manage WAN, SD-WAN, wireless, and security technologies, lead major incidents, and collaborate with offshore teams and vendors.

The role requires strong stakeholder management, customer-facing skills, and experience with OEM/TAC engagement. Salary and benefits are competitive in the US market.

Qualifications

• 10+ years of Network Engineering and Operations experience.
• Experience supporting global enterprise networks with 200+ sites.
• Experience with WAN, SD-WAN, wireless and security technologies.
• Experience coordinating offshore support organizations.
• Strong customer-facing and stakeholder management skills.
• Experience with OEM/vendor management and TAC engagement

Responsibilities

• Lead major incident and escalations management for network services.
• Act as primary technical liaison between Customer and TCS delivery teams.
• Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN and firewall technologies.
• Coordinate with ISPs, carriers, OEMs and third-party vendors for fault resolution.
• Support lifecycle refresh, EOL/EOS remediation and infrastructure modernization programs.
• Drive root cause analysis, trend analysis and service improvement initiatives.
• Participate in Weekly Operations Reviews, Monthly Service Reviews and leadership discussions.
• Support network changes, upgrades, implementation and transition activities.
• Maintain network documentation, runbooks, CMDB accuracy and knowledge repositories.
• Support network refresh and lifecycle modernization initiatives.
• Review EOL/EOS device inventory and recommend technology refresh plans.
• Coordinate site network upgrades and deployment activities
• Partner with automation teams to deploy AI-enabled NetOps and self-healing capabilities.
• Utilize SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.
• Support event correlation, alert tuning, and proactive monitoring activities.
• Collaborate with automation teams on AI-led network operations initiatives.
• Drive continuous service improvement opportunities and automation use cases.

Skills

Leadership

Stakeholder management

Customer-facing

Offshore coordination

Vendor management

TAC engagement

Tools

Cisco Routing & Switching

Cisco Wireless

Juniper Mist

VMware VeloCloud SD-WAN

Palo Alto Firewalls

Cisco ISE

SolarWinds

ServiceNow

AWS

GCP

VPN

DNS/DHCP/IPAM

Job description

• Technology experience: Cisco Routing & Switching, Cisco Wireless, Juniper Mist, VMware VeloCloud SD-WAN, Palo Alto Firewalls, Cisco ISE, SolarWinds, ServiceNow, AWS, GCP, VPN, DNS/DHCP/IPAM, Support network refresh and lifecycle modernization initiatives.
• Review EOL/EOS device inventory and recommend technology refresh plans.
• Coordinate site network upgrades and deployment activities
• 10+ years of Network Engineering and Operations experience.
• Experience supporting global enterprise networks with 200+ sites.
• Experience with WAN, SD-WAN, wireless and security technologies.
• Experience coordinating offshore support organizations.
• Strong customer-facing and stakeholder management skills.
• Experience with OEM/vendor management and TAC engagement

Preferred Certifications

• CCNP Enterprise, CCIE Enterprise, PCNSE, AWS Advanced Networking, ITIL Foundation, SD-WAN Certifications.

• Lead major incident and escalations management for network services.
• Act as primary technical liaison between Customer and TCS delivery teams.
• Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN and firewall technologies.
• Coordinate with ISPs, carriers, OEMs and third-party vendors for fault resolution.
• Support lifecycle refresh, EOL/EOS remediation and infrastructure modernization programs.
• Drive root cause analysis, trend analysis and service improvement initiatives.
• Participate in Weekly Operations Reviews, Monthly Service Reviews and leadership discussions.
• Support network changes, upgrades, implementation and transition activities.
• Maintain network documentation, runbooks, CMDB accuracy and knowledge repositories.
• Support network refresh and lifecycle modernization initiatives.
• Review EOL/EOS device inventory and recommend technology refresh plans.
• Coordinate site network upgrades and deployment activities
• Partner with automation teams to deploy AI-enabled NetOps and self-healing capabilities.
• Utilize SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.
• Support event correlation, alert tuning, and proactive monitoring activities.
• Collaborate with automation teams on AI-led network operations initiatives.
• Drive continuous service improvement opportunities and automation use cases.

Generic Managerial Skills, If any

• Coordinate with ISPs, telecom providers, hardware vendors, and OEM support organizations.
• Participate in weekly operational reviews and monthly service review meetings.
• Support governance, reporting, and service review activities

Salary Range: $110,000 - $130,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certificat ion & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.