Network Infrastructure Manager-W2

System Soft Technologies; Colorado Springs (CO); On-site; USD 120,000 - 150,000; Full time

Job summary

System Soft Technologies is seeking a senior Network Services Leader to guide a team responsible for enterprise routing and switching across WAN, LAN, and WLAN environments. The role drives incident resolution, capacity planning, and service improvements while aligning with organizational strategy.

The ideal candidate will have strong leadership, deep network architecture knowledge, and experience in ITSM and DevOps to optimize performance and reliability, including after-hours support as needed.

Qualifications

• Bachelor's degree in computer science, information technology, or related field required.
• Four years of related professional experience may substitute for the degree.
• Four years of network infrastructure and design implementation experience required.
• Two years of supervisory or leadership experience in a medium-to-large enterprise environment.
• Experience with network monitoring, performance tuning, disaster recovery, and resource utilization.
• Hands-on experience with installing and maintaining enterprise network systems across multiple sites.

Responsibilities

• Manages daily activities, priorities, and workload of the Network Services Team for enterprise routing and switching infrastructure (WAN, LAN, WLAN).
• Oversees network operations processes: system, event, incident, change, capacity, configuration, knowledge, and service-level management.
• Ensures reliable network operations by monitoring performance and meeting uptime/latency targets; drives continuous improvement.
• Acts as escalation point for network incidents, including after-hours support.
• Leads continual service improvement and aligns networking strategy with DST plans.
• Contributes to planning and deployment of network service strategies and lifecycle management.
• Provides input for large-scale architectural design ensuring redundancy and capacity planning.

Skills

Enterprise networking

Routing & switching

Network security

Lifecycle management

Disaster recovery

DevOps

ITSM

Leadership

Vendor management

Strategic planning

Education

Bachelor's degree in computer science or related field

Four years of related experience may substitute for the degree

Two years of supervisory/leadership experience

Tools

ServiceNow

Job description

They want someone who understands enterprise networking, knows how to lead a technical team, can solve major problems, and can manage the overall network operation. Responsible for client networking infrastructure and network operations, including enterprise/data center class WAN, LAN, and WLAN technologies. Oversees and supports network operations related to network services architecture, lifecycle management, security, disaster recovery, and capacity management working in coordination with other senior technology leaders.

Responsibilities

• Manages the daily activities, priorities, and workload of the Network Services Team responsible for enterprise routing and switching infrastructure, including WAN, LAN, and WLAN environments, as well as project-related work.
• Oversees network operations processes, including system management, event management, incident management, request fulfillment, problem management, change management, capacity management, configuration management, knowledge management, and service-level management, ensuring performance, availability, and capacity targets are met.
• Ensures reliable network operations by monitoring and managing performance, availability, and capacity while meeting established service level targets for uptime, latency, and incident response, and driving continuous improvement of network reliability.
• Serves as an escalation point for network-related incidents and outages, including after-hours support as required.
• Commits to and leads continual service improvement efforts in infrastructure and operations. Fosters a business-oriented culture and mindset driven by the opportunity to elevate the flow of value to the customer.
• Contributes to the development and leads the deployment of network-specific service strategies and the technical networking roadmap, in conjunction with enterprise-class network architectural standards, and ensures integration with DST strategic plans. Supports lifecycle management of network systems to ensure peak network performance and resiliency while maintaining vendor support, licensing requirements, and containing cost.
• Provides technical input and expertise in implementing large-scale system architectural design consistent with enterprise-class network architecture standards to ensure appropriate redundancy, fault tolerance, capacity planning, and product lifecycle support.
• Contributes to the planning and management of the County broadband infrastructure program and lease policy.
• Manages the County's internal fiber and conduit infrastructure and manages all associated operations and maintenance activities, including fiber construction projects, incident response, infrastructure relocation, new builds, and cooperative projects.

Knowledge, Skills & Abilities

• Advanced knowledge of managing enterprise-class networks, routing and switching technologies, network security requirements, lifecycle management strategies, disaster recovery, and resources.
• Must demonstrate a thorough knowledge of network hardware operating systems and network system software, including related Wi-Fi, security, and voice technologies.
• Knowledge of servers and data center operations, preferably Windows OS.
• Deep understanding of current and emerging l&O technologies and practices.
• Success in leveraging traditional best practices, such as IT Service Management (ITSM), as well as emerging methods, such as DevOps, that are optimized for agility.
• Exceptional leadership skills, with the ability to develop and communicate the l&O vision that inspires and motivates staff and aligns with the DST and business strategy. Ability to lead, manage, and train others; ability to objectively review, evaluate, and document the performance of employees.
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
• Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives.

Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• Four years of related professional experience may substitute for the required degree.
• Four years of network infrastructure and design implementation experience, including lifecycle management and network security experience.
• Two years of supervisory or leadership experience in a medium-to-large enterprise-class technology environment.
• Experience with network monitoring, performance tuning, voice communication systems, disaster recovery, and resource utilization.
• Hands-on experience with installing, supporting, troubleshooting, and maintaining enterprise network systems in a multi-site, multi-application, dispersed geographical environment.
• Project management experience or training.
• ServiceNow or other IT Service Management tool experience.

Licenses/Certificates

• Must possess and maintain a valid driver's license.