Network Services Supervisor

System Soft Technologies; Colorado Springs (CO); Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

System Soft Technologies is seeking a senior network leader to own the DST networking infrastructure, oversee data center WAN/LAN/WLAN operations, and drive automation and process improvements. You will manage enterprise networks, lead a technical team, guide architecture, security, DR, and capacity planning, and partner with senior tech leaders to align IT with business goals.

Requires 4+ years in network infrastructure, 2+ years leadership, ServiceNow/ITSM experience preferred, Cisco certs a

Qualifications

• Advanced knowledge of managing enterprise-class networks, routing and switching technologies, network security requirements, lifecycle management strategies, disaster recovery, and resources.
• Thorough knowledge of network hardware operating systems and network system software, including related Wi-Fi, security, and voice technologies.
• Knowledge of servers and data center operations, preferably Windows OS.
• Deep understanding of current and emerging l&O technologies and practices.
• Experience with IT Service Management (ITSM) and DevOps approaches for agility.
• Exceptional leadership skills with ability to lead, train, and evaluate staff.
• Strong analytical, strategic thinking and execution skills.
• Vendor management and partner relations to leverage internal/external resources.
• Excellent communication to explain tech to leaders and business concepts to staff.
• Ability to develop and communicate policies and runbooks to staff.
• Ability to build business value of IT and negotiate constraints.
• Ability to collaborate with DST and external IT Managers.
• Ability to take initiative and work independently and in teams.
• Ability to perform needs analysis and project/resource planning.
• Ability to handle difficult situations with diplomacy.
• Maintain security of sensitive information.
• Serve as solution architect and technical resource to DST staff.
• Maintain regular and punctual attendance.

Responsabilités

• Oversee DST networking infrastructure and network operations including WAN, LAN, WLAN.
• Manage efforts to improve network operations maturity through automation and business-centric approach.
• Supervise network operations activities to support reliable service delivery.
• Collaborate with senior technology leaders on architecture, security, DR, and capacity planning.

Connaissances

Routing & Switching

Network hardware OS

Server & Data Center Ops

L&O technologies

ITSM

Leadership

Strategic thinking

Vendor management

Communication

Runbooks

Business partnership

Influencing

Cross-functional collaboration

Initiative

Project planning

Diplomacy

Security awareness

Solution architect

Attendance

Formation

Bachelor's degree

4 years experience substitute degree

Network infrastructure design

Supervisory/Leadership

Network monitoring

Hands-on network systems

Outils

ServiceNow

ITIL

Cisco certifications

Description du poste

They want someone who understands enterprise networking, knows how to lead a technical team, can solve major problems, and can manage the overall network operation.

The role is technical with supervisory responsibilities.

3-5 years must haves:

• Previous leadership experience of 2 or more years managing a team and Project Management experience in their background.
• 4 years of experience designing, implementing, and managing network infrastructure.
• ServiceNow experience, it would be a huge plus if they had CISCO certs and ITIL.
• Knowledge of networking infrastructure, architecture, security, and troubleshooting. (wifi, voice and security).

Responsible for the Digital, Strategy, and Technology (DST) networking infrastructure and network operations, including enterprise/data center class WAN, LAN, and WLAN technologies. Supports and implements efforts to manage and improve the County's network infrastructure and operations (l&O) maturity through process improvement, automation, and implementing a business-centric approach to operations management. Oversees and supports network operations related to network services architecture, lifecycle management, security, disaster recovery, and capacity management working in coordination with other senior technology leaders. Supervises network operations activities to support reliable service delivery. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Knowledge, Skills & Abilities

• Advanced knowledge of managing enterprise-class networks, routing and switching technologies, network security requirements, lifecycle management strategies, disaster recovery, and resources.
• Must demonstrate a thorough knowledge of network hardware operating systems and network system software, including related Wi-Fi, security, and voice technologies.
• Knowledge of servers and data center operations, preferably Windows OS.
• Deep understanding of current and emerging l&O technologies and practices.
• Success in leveraging traditional best practices, such as IT Service Management (ITSM), as well as emerging methods, such as DevOps, that are optimized for agility.
• Exceptional leadership skills, with the ability to develop and communicate the l&O vision that inspires and motivates staff and aligns with the DST and business strategy. Ability to lead, manage, and train others; ability to objectively review, evaluate, and document the performance of employees.
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
• Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives.
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the l&O workforce. Ability to provide excellent customer service.
• Ability to develop, understand, interpret, and communicate policies, procedures, and operational runbook tasks to staff.
• Ability to build a strong partnership with the business and demonstrate the business value of IT, including effective influencing and negotiation skills in an environment in which resources may not be in direct control of this role.
• Ability to leverage influencing and negotiation skills to enable cost-effective and innovative shared solutions in the achievement of business goals.
• Ability to develop collaborative and cooperative relationships with internal DST Department management and staff and external IT Managers from County Offices and Departments.
• Ability to take initiative, lead others, and drive toward organizational goals; ability to work independently and in a team environment.
• Ability to perform needs analysis, project planning, scheduling of resources, and industry trend analysis for strategic planning.
• Ability to handle difficult situations with diplomacy and tact in a professional manner.
• Ability to maintain the security of sensitive and confidential information.
• Ability to serve as a solution architect and technical resource to DST staff.
• Maintain regular and punctual attendance.

Required Education & Experience

• Bachelor's degree in computer science, information technology, or related field.
• Four years of related professional experience may substitute for the required degree.
• Four years of network infrastructure and design implementation experience, including lifecycle management and network security experience.
• Two years of supervisory or leadership experience in a medium-to-large enterprise-class technology environment.
• Experience with network monitoring, performance tuning, voice communication systems, disaster recovery, and resource utilization.
• Hands-on experience with installing, supporting, troubleshooting, and maintaining enterprise network systems in a multi-site, multi-application, dispersed geographical environment.

Preferred Education & Experience

• Project management experience or training.
• ServiceNow or other IT Service Management tool experience.

Licenses/Certificates

• Must possess and maintain a valid driver's license.