IT Network Manager

Alex Lee; Hickory (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Retirement plan

Job summary

Alex Lee is seeking an IT Network Manager to lead a high-performing team responsible for WAN, LAN, wireless, network security, and telephony across warehouses, offices, and retail stores. You will design and execute strategies to optimize enterprise network and voice services, manage vendor relationships, ensure PCI compliance, and drive cybersecurity initiatives.

The role involves collaboration with Directors and Managers, disaster recovery planning, and mentoring a team of network engineers

Qualifications

• 10+ years in enterprise networking with leadership of network/telecom teams.

Responsibilities

• Lead strategy for optimizing WAN/LAN/telephony across multiple sites.
• Design, implement, and manage WAN/LAN/SD-WAN with security and reliability in mind.
• Oversee enterprise wireless, voice systems, and contact center networking.
• Manage vendor relationships and drive cost-effective network solutions.
• Ensure network security, PCI DSS compliance, and incident response.
• Mentor and develop a high-performing network engineering team.

Skills

WAN/LAN/SD-WAN

Routing & Switching

Enterprise Wireless

Firewalls & VoIP

Network Security/Cybersecurity

PCI DSS Knowledge

Communication Skills

Customer Service Orientation

Decision Making & Problem Solving

Education

CCNP

CWNA

Palo Alto

Fortinet

ITIL

Tools

Cisco

Palo Alto Firewall

Fortinet Firewall

SD-WAN Technology

Job description

Overview

The IT Network Manager is responsible for leading a high-performing team of IT professionals in charge of the enterprise network, including WAN, LAN, wireless, network security, and telephony. Key responsibilities include developing and executing strategies for optimizing network and voice services, collaborating with cross-functional teams, overseeing the maintenance and performance of all network components across warehouses, offices, and retail stores, managing carrier and vendor relationships, driving initiatives to enhance cybersecurity, and staying current with industry trends. The IT Network Manager must provide a network that is robust, secure, cost-effective, and future-proofed.

Responsibilities

1. 1) Develop and execute strategies for optimizing the enterprise network and telephony environment to meet business goals, including scalability, security, availability, and cost-effectiveness.
2. 2) Owns the design, implementation, and lifecycle management of the WAN, LAN, and SD-WAN connecting all warehouses, corporate offices, and retail stores, including routing, switching, and circuit management.
3. 3) Oversees the enterprise wireless network, ensuring reliable coverage and performance for store, warehouse, and office operations.
4. 4) Oversees cloud and self-managed telephony and voice systems, including contact center and store voice services.
5. 5) Serves as a member of the IT security council and ensures network design and implementation comply with all security requirements, including firewalls, segmentation, remote access, and PCI requirements for retail locations.
6. 6) Ensures proactive monitoring of network health, performance, and capacity, and leads resolution of network outages and escalated incidents.
7. 7) Regularly conducts and participates in meetings with Directors and Managers within the IT organization to ensure that network designs and capabilities will support active and future initiatives, including new store openings and remodels.
8. 8) Partners closely with the Infrastructure Manager to ensure network, cloud, and data center designs are aligned and integrated, and supports disaster recovery and business continuity plans for network and voice services.
9. 9) Anticipates changes in network needs due to organizational growth or organizational changes, develops design changes, and prepares recommendations based on the anticipated changes.
10. 10) Manages and grows a team of network engineers, providing coaching and mentoring, and identifies and recommends training for team members.
11. 11) Develops and maintains network documentation, diagrams, and standards for the network team.
12. 12) Manages relationships with telecommunications carriers and network vendors. Responsible for vetting potential vendors / partners and presenting the Director with vendor recommendations (including costs).
13. 13) Develops and maintains project plans following IT project management standards for all work / tasks completed by the network team and consistently communicates project status as well as problems / issues to Senior IT management and all impacted teams.
14. 14) Serves as a member of the ITSM standards committee. Works closely with the Service Desk to ensure superior service and communication throughout both IT and the business organizations.
15. 15) Serves as a member of the Change Advisory Board. Responsible for communicating all network activities as well as identifying potential conflicts and/or impact to operations.

Qualifications

Bachelor's Degree or equivalent work experience in IT field.A minimum of 10 years of experience in enterprise networking, including leadership of network or telecom teams.Expertise in WAN/LAN/SD-WAN, routing and switching, enterprise wireless, firewalls, and VoIP/cloud telephony; experience supporting multi-site retail or distribution environments preferred.Strong knowledge of network security and cybersecurity best practices, including PCI DSS.Excellent communication skills, both verbal and written.Superior customer service orientation.Robust decision making and problem-solving skills.Relevant certifications (e.g., CCNP, CWNA, Palo Alto/Fortinet, ITIL) are a plus.

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