Network Engineer (Managed Services)

Jume Solution; Lavender (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Jume Solution is seeking an on-site Network Support Specialist to provide managed services at customer sites in Texas. You will monitor, maintain and troubleshoot network infra, addressing incidents within agreed service levels.

The role requires a Diploma in IT or Networking and at least 1 year of experience. You will work at customer sites with potential after-hours work and collaboration with vendors.

Qualifications

• Diploma in IT, Network Engineering, Computer Science or equivalent.
• At least 1 year of experience in network implementation or support.
• Basic knowledge of TCP/IP, LAN, WAN, VLAN, Wi‑Fi, and routing.
• Familiarity with Cisco, Aruba, Fortinet, Juniper or equivalent.
• Able to work independently at customer sites and communicate with internal teams.
• Strong teamwork, communication, problem-solving and interpersonal skills.
• Meticulous, self-motivated and able to work under pressure.
• Willing to work outside normal hours when required.

Responsibilities

• Provide on-site network support and managed services at customer premises.
• Monitor, maintain and support customers’ network infrastructure and IT systems.
• Troubleshoot, diagnose faults and resolve issues within SLAs.
• Perform preventive maintenance and health checks on network equipment.
• Configure and install switches, routers, WLAN access points and firewalls.
• Handle customer service requests, incidents and escalations.
• Coordinate with customers, vendors and internal teams to resolve issues.
• On-site troubleshooting and timely updates to customers.
• Maintain service records, incident reports and asset data.
• Assist with network implementation, migration, upgrades and maintenance.
• Participate in planned maintenance including after-hours work.

Skills

Network support

Troubleshooting

On-site presence

Communication

Education

Diploma in IT / Networking

Network Engineering

Computer Science

Equivalent

Job description

Job Description & Requirements

Roles & Responsibilities

• Provide on-site network support and managed services at customer premises


• Monitor, maintain and support customers’ network infrastructure and related IT systems


• Perform network troubleshooting, fault diagnosis and issue resolution within agreed service levels


• Carry out preventive maintenance, health checks and routine inspections of network equipment


• Configure, install and support network equipment, including switches, routers, wireless access points and firewalls


• Attend to customer service requests, incidents and technical escalations


• Coordinate with customers, vendors and internal technical teams to resolve network-related issues


• Perform on-site troubleshooting and provide timely updates to customers and relevant stakeholders


• Maintain accurate service records, incident reports, technical documentation and asset information


• Support network implementation, migration, upgrade and maintenance activities


• Participate in scheduled maintenance activities, including work outside normal working hours where required

Requirements

• Diploma in Information Technology, Network Engineering, Computer Science or equivalent


• At least 1 year of experience in network implementation, technical support or managed services


• Basic knowledge of network technologies, including TCP/IP, LAN, WAN, VLAN, Wi‑Fi and routing


• Familiarity with network equipment from vendors such as Cisco, Aruba, Fortinet, Juniper or equivalent will be an advantage


• Experience in providing on-site customer support will be an advantage


• Able to work independently at customer sites while maintaining effective communication with internal teams


• Team player with good communication, analytical, problem-solving and interpersonal skills


• Meticulous, self-motivated and able to work under pressure


• Good foundation in information technology trends and developments


• Candidates without prior experience are welcome to apply

Working Hours

9:00am to 6:00pm (Mondays to Fridays)

Work Location

Deployment at customer sites may be required.