Network Engineer L2

Sharp Brains; Puerto Rico; On-site; USD 50,000 - 68,000; Full time

Job summary

Sharp Brains is seeking an experienced Smart Hands / Network Field Engineer to support a Cisco Wireless LAN Controller deployment in Canmore, Alberta. The role requires onsite work with coordination to a remote engineering team for installation, cabling, connectivity verification and cutover.

The technician will rack and install two Cisco 9800 WLCs, perform power connections, verify connectivity, and assist with hardware removal and documentation.

Qualifications

• Experience with network cabling and fiber connectivity.
• Hands-on experience with Cisco network equipment.
• Cisco WLC installation or deployment experience preferred.
• Smart Hands / Remote Hands / Field Service experience.
• Basic understanding of network connectivity and troubleshooting.
• Ability to follow instructions from remote engineering teams.
• Strong communication and documentation skills.

Responsibilities

• Provide onsite Smart Hands / Remote Hands support for network deployment activities.
• Rack and install two Cisco 9800 Wireless LAN Controllers (WLCs).
• Perform power connections and network cross-connects.
• Verify switchport availability and physical network connectivity.
• Install and connect SFP modules, fiber patch cables, and Ethernet cables.
• Support remote network engineers during installation and cutover activities.
• Perform basic physical and network connectivity troubleshooting.
• Validate equipment installation and connectivity.
• Remove and prepare legacy WLC equipment for return shipment, if required.
• Label and pack equipment as instructed.
• Provide completion updates and site photographs when requested.

Skills

Fiber cabling

Cisco equipment

WLC deployment

Smart Hands

Network troubleshooting

Remote teamwork

Documentation

Communication

Tools

PuTTY

TFTP

Console cable

Job description

Support Model: Ticket-Based / On-Demand Dispatch

Primary Work Location: Onsite – Canmore, Alberta, Canada

Location Requirements

We are primarily looking for candidates based in Canmore, Alberta. However, candidates located in Calgary, Alberta, are also encouraged to apply, provided they can comfortably and reliably commute to Canmore for onsite project assignments.

Job Description

We are seeking an experienced Smart Hands / Network Field Engineer to provide onsite support for a Cisco Wireless LAN Controller (WLC) deployment project.

The selected technician will work onsite in Canmore while coordinating with a remote engineering team to complete equipment installation, cabling, connectivity verification, and cutover activities.

Key Responsibilities

• Provide onsite Smart Hands / Remote Hands support for network deployment activities.
• Rack and install two Cisco 9800 Wireless LAN Controllers (WLCs).
• Perform power connections and network cross-connects.
• Verify switchport availability and physical network connectivity.
• Install and connect SFP modules, fiber patch cables, and Ethernet cables.
• Support remote network engineers during installation and cutover activities.
• Perform basic physical and network connectivity troubleshooting.
• Validate equipment installation and connectivity.
• Remove and prepare legacy WLC equipment for return shipment, if required.
• Label and pack equipment as instructed.
• Provide completion updates and site photographs when requested.

Required Skills & Experience

• Experience with network cabling and fiber connectivity.
• Hands-on experience with Cisco network equipment.
• Cisco WLC installation or deployment experience preferred.
• Smart Hands / Remote Hands / Field Service experience.
• Basic understanding of network connectivity and troubleshooting.
• Ability to follow instructions from remote engineering teams.
• Strong communication and documentation skills.

Required Tools & Equipment

Technicians should have access to:

• Laptop with PuTTY and TFTP software.
• Console cable (USB-A to USB-B).
• Ethernet/LAN cables.
• USB/Thumb drive, as required for installation files.
• Reliable internet connectivity or mobile hotspot.
• 6-foot ladder.
• Successful onsite installation of Cisco 9800 WLC equipment.
• Physical power, cabling, and connectivity verification.
• Removal and preparation of legacy equipment, if applicable.
• Completion updates and required site documentation/photos.
• Coordination with the remote engineering team throughout deployment.
• Ticket-Based / On-Demand Dispatch.
• Onsite project assignment in Canmore, Alberta.
• Assignment details, schedule, and compensation will be provided before dispatch.