Network Engineer

GuideIT; Plano (TX); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus program

401K plan

Health, dental & vision insurance

Paid holidays & time off

Job summary

GuideIT, a US-based technology services company, seeks a Network Engineer to join our team. Remote position with on-site availability in the Dallas area when required; you will manage network support, configure devices, and ensure SLA compliance.

You will work with Cisco/Meraki/Palo Alto devices, Windows Server, Azure Entra ID, and ITIL processes to maintain secure, reliable networks across client environments. Excellent communication and multi-priority skills are essential.

Qualifications

• Bachelor's degree or equivalent required.
• Experience with Cisco, Meraki, or Palo Alto devices.
• Strong knowledge of TCP/IP, DNS, DHCP, SMTP and related protocols.

Responsibilities

• Manage network support and tasks as directed by client lead.
• Configure and install routers, switches, firewalls, load balancers, VPNs.
• Perform network maintenance, patches, security configurations, and upgrades.
• Monitor network performance and capacity planning.
• Adhere to change management and PCI compliance policies.
• Collaborate with security team to implement tools and procedures.

Skills

Networking expertise

Routing & VPN

Windows Server admin

Azure Entra ID integration

ITIL & PCI compliance

Ticketing systems

Communication skills

On-site availability

Education

Bachelor's degree or equivalent

Tools

Cisco gear

Meraki

Palo Alto

Active Directory

MFA

Azure Entra ID

DNS/DHCP/SMTP

Job description

About Guide IT

GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Network Engineer to join our team.

Primary duties

• Manage network support and related tasks as directed by the client’s designated lead.
• Provide services focused on network setup, documentation, support, and new site installations.
• Configure and install various network devices and services, including but not limited to:
  • Routers, switches, and firewalls.
  • Load balancers, VPNs, and QoS configurations.
• Perform network maintenance and system upgrades, including applying service packs, patches, hot fixes, and security configurations.
• Monitor network performance to ensure system availability and reliability.
• Conduct system resource monitoring, trending, and capacity planning.
• Adhere to established configuration and change management policies, ensuring all changes are reviewed, approved, and successfully implemented.
• Collaborate with the company’s security team to select and implement security tools, policies, and procedures.
• Provide technical support for network and system-related issues within strict SLA windows.

required skills

• Expertise in networking technologies, including routers, switches, firewalls (Cisco, Meraki, Palo Alto).
• In-depth knowledge of routing, switching, and VPN technologies.
• Understanding of TCP/IP, DNS, DHCP, SMTP, IMAP, POP3, and other communication protocols.
• Proficiency in Windows Server management; experience with Active Directory, MFA, and related systems.
• Knowledge of Azure Active Directory (Entra ID) and integration with messaging systems.
• Strong familiarity with ITIL standards and maintaining PCI compliance in network environments.
• Knowledge of ticketing systems with a proven ability to manage and resolve tickets promptly.
• Strong communication and interpersonal skills, with the ability to interact effectively across teams and clients.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Local to Dallas area and available to go onsite to customer locations as needed.

Desired Skills

• ITIL training or hands-on experience.
• Experience with monitoring tools for system and network performance.
• Familiarity with patch management processes.
• Experience with Linux systems and Office 365/messaging platforms.
• Cloud experience, with a preference for AWS and Azure environments.

Additional Information

• This position requires a highly proactive individual with the ability to manage multiple priorities effectively. The candidate should demonstrate a commitment to maintaining secure, reliable, and high-performing network systems, while contributing to the team’s overall success.

Education

• Bachelor’s degree or an equivalent combination of education and relevant experience required.

Position Location

• Remote

More about GuideIT

Headquartered in Plano, Texas, our services and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays and paid time off.

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.