Network Engineer

VIVA USA Inc; Phoenix (AZ); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

On-site work across metro area

Job summary

VIVA USA Inc in Phoenix, AZ is seeking a Senior Network Engineer to design, deploy and manage the CAD network supporting Fire Department regional dispatch operations. The role focuses on security, reliability and performance of critical network services across Fire Department facilities.

The candidate will lead upgrades, patching, and project implementations, including Palo Alto firewall deployments, OSPF/BGP routing changes, and overall network resiliency.

Qualifications

• 5+ years planning, design, and maintenance of a large network.
• Configuration/management/troubleshooting of Cisco IOS and Cisco Nexus devices.
• Configuration/management/troubleshooting of Palo Alto Networks Next-Generation Firewalls and Panorama.

Responsibilities

• Design, implement and manage Cisco Catalyst, Cisco Nexus, and Palo Alto Networks based network infrastructure including routers, switches, and firewalls for the CAD network.
• Troubleshoot and resolve complex network issues to ensure high availability and performance.
• Perform network configurations, upgrades and patch management on network devices.
• Monitor network performance and conduct routine health checks to mitigate issues.
• Provide technical leadership and mentorship to network engineers and other team members.
• Collaborate with other departments and vendors on network-related projects and services.
• Conduct capacity planning, performance analysis and assist in scalability strategies.
• Work with network monitoring tools to analyze traffic and performance metrics.
• Ensure network security best practices and recommend enhancements.
• On-site work at Fire and Partner facilities to install/repair copper and fiber cabling and access control/CCTV systems.
• Maintain documentation on network architecture, configurations and troubleshooting.
• Provide excellent customer service and manage expectations of Fire Department staff, vendors and partners.
• Assist IT Manager in developing annual operating budget and CIP for network components.
• Perform other duties related to IT systems.

Job description

100% Onsite

The Senior Network Engineer supports the section by providing architecture and design to support the Computer Aided Dispatch (CAD) network, which is the backbone of connectivity for the clientFire Regional Dispatch Center operations and dispatch of emergency Fire and Medical calls for service. The Fire Networking Team is responsible for ensuring the security, availability, reliability, and resiliency of network services supporting PFDRDC and first responders across the region. This role oversees day-to-day CAD network operations, including routine upgrades, patching, and break-fix activities, while helping define and implement strategic initiatives to improve the CAD network.

The candidate selected for this role will coordinate implementation of current improvement projects:

• Deployment of Palo Alto firewalls to Fire Stations throughout the region
• Configuring OSPF and BGP routing changes to decrease failover times
• Increasing resiliency and security of the CAD network

Responsibilities for this position include but are not limited to:

1. 1. Design, implement, and manage Cisco Catalyst, Cisco Nexus, Palo Alto Networks based network infrastructure, including routers, switches and firewalls for Fire Department’s CAD network
2. 2. Troubleshoot and resolve complex network issues, ensuring high availability and performance of the network.
3. 3. Perform network configurations, upgrades, and patch management on network devices.
4. 4. Monitor network performance and conduct routine network health checks to identify and mitigate issues proactively.
5. 5. Provide technical leadership and mentorship to network engineers and other team members.
6. 6. Collaborate and foster relationships with other clientdepartments to support network-related projects, deployment of new services, and technologies including management of third-party vendors.
7. 7. Conduct capacity planning, performance analysis, and assist in the development of network scalability strategies.
8. 8. Work with network monitoring tools to track and analyze network traffic and performance metrics.
9. 9. Ensure network security best practices are followed and recommend enhancements to safeguard the network from vulnerabilities and threats.
10. 10. Works on-site at Fire and Partner facilities located throughout the metro area to perform/coordinate equipment installation/repair and define needs for copper and fiber premise cabling and access control/CCTV systems.
11. 11. Maintain comprehensive documentation on network architecture, configurations, and troubleshooting procedures.
12. 12. Provides excellent customer service for, including communicating with and managing expectations of, Fire Department staff, vendors, stakeholders and partners.
13. 13. Assists the IT Manager in developing annual operating budget and Capital Improvement Plan for network infrastructure components.
14. 14. Performs other duties as related to information technology systems.

Must Haves:

• 5 years experience:
• planning, design, and maintenance of a large network.
• configuration/management/troubleshooting of Cisco IOS and Cisco Nexus devices.
• configuration/management/troubleshooting of Palo Alto Networks Next Generation Firewalls and Panorama

Experience with:

• routing protocols such as BGP, OSPF, EIGRP.
• point-to-point VPNs, IPsec, and NAT.
• implementing Quality of Service (QoS)
• coordinating copper and fiber premise cabling installation and troubleshooting
• supervising and directing the activities of a small team consisting of full-time and contract employees.
• supporting 24/7 critical operations, preferably in a Public Safety environment
• Splunk, ServiceNow, Jira, and SolarWinds Orion

CCNP, Palo Alto Networks Next-Generation Firewall Engineer, or similar industry certifications.

Notes

100% Onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status