Network Electronics Technician III

ASRC Federal; Alaska; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dormitory housing

Meals provided

Government transportation

Job summary

ASRC Federal is seeking a Network Support Technician for the ISS2 contract to support the Air Force at Eareckson Air Station. The role is rotational: 3 months on-site, 1 month off, with dormitory housing and cafeteria meals provided.

Transportation to EAS is via government aircraft from Anchorage, AK. The technician will install and test PCs, configure operating systems, and provide network management services and security for LAN/WAN environments.

Qualifications

• High school diploma or equivalent required.
• 3 years help desk experience and 2 years of network cabling experience.
• DoD 8570 IAT Level I/II certs or ability to obtain within 90 days.

Responsibilities

• Manage user accounts and resources via Active Directory on local network.
• Troubleshoot JBER NIPR/SIPR network issues and coordinate with network teams.
• Install and configure networked PCs, OS, and peripherals; perform diagnostics.
• Respond to requests via phone, email, or in person; document resolutions.
• Maintain LAN/WAN and network security; support AF network systems.

Skills

Active Directory

LAN/WAN troubleshooting

Network security

Customer support

Windows troubleshooting

Education

DoD 8570 IAT Level I certifications

DoD 8570 IAT Level II certifications or equivalent

CompTIA A+ CE

CompTIA Network+ CE

CompTIA Security+ CE

Tools

Honeywell Vindicator IDS/ACS

WISE workstations

CCTV System servers

Windows Server

Avast antivirus

Job description

ASRC Federal Communications is seeking a Network Support Technician for our ISS2 contract supporting our Air Force customer. This position is located on Eareckson Air Station (EAS). This is a rotational position in which the selected employee will work a schedule with 3 months on-site, and 1 month off unpaid. While working on-site, housing is provided in the form of a dormitory facility. All meals are furnished through the cafeteria. Transportation to EAS from Anchorage, AK, is provided by government sponsored aircraft.

Summary/General Description of Job:

The Network Support Technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. The Network Support Technician provides support for the Network management architecture for the organization; integrates Network management information system requirements; provides all departments with Network management services maintenance, support, and technical information including management advice and assistance. The incumbent installs and tests personal computers, printers, and other peripherals, configures operating systems, loads shrink wrap programs and other application software program. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system and network problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software

Essential Duties & Job Functions:

• Manages user accounts and system resources using Active Directory for local company network
• Troubleshoot JBER NIPR/SIPR network issues and engage JBER network teams for further assistance.
• Troubleshoots a wide range of computer problems to include hardware, software, and security issues.
• Responds to customer requests for assistance that are submitted via telephone, email, or in person.
• Receives requests for resolution of hardware or software problems that may require in-depth research.
• Analyzes customer problems and research AIMS software for possible solutions and works with corporate IT to find solutions to the database issues.
• Installs, and configures network operating systems and hardware.
• Supports the local area network (LAN), wide area network (WAN) network systems to include configurations, installations and network security.
• Maintains network hardware and software in conjunction with the AF network systems.
• Implements information management policies and procedures.
• Executes procedures and policies to accomplish more efficiently and effectively the department’s operational mission with emphasis on the integration of information management disciplines in the operational activities.
• Ensures project’s compliance with government guidelines as specified within the contract.
• Accomplishes data management to include data element standardization and information sharing.
• Performs other related duties as assigned

Accountable For:

• Demonstrating knowledge of various types of computer hardware, software, and operating systems to include: Honeywell Vindicator IDS/ACS Servers and WISE workstations, and CCTV System servers.
• Workable knowledge AIMS software
• Common office machinery, including copiers, fax machines, and computers.
• Performing duties in a timely, cost-effective manner.
• Working harmoniously with others.
• Applications software systems such as the Microsoft Office Suite.
• Network server management and software such as Windows server.
• Network Security, Network Management/Monitoring
• LANs, WANs, Wireless LANs
• Common Best Practices for securing LANs, WANs, Wireless LANs
• Operating and maintaining all installed networking resources (routers, switches, firewalls, Network Management Systems, etc.)
• Performing assigned tasks with minimal supervision.

Work Conditions:

• Work is typically sedentary in nature and performed in an office setting. The incumbent should be able to sit for extended periods of time, stand, walk, talk, hear, and write. Occasional lifting, handling, or moving of objects without assistance weighing up to 35 pounds may be required.

Job Requirements (Education, Experience, Professional Associations):

Mandatory:

• High school diploma or equivalent.
• Three (3) years of computer/help desk experience.
• Two (2) years’ experience in maintenance, repair and installation of computer and network cabling/wiring.
• DoD 8570 Information Assurance Training (IAT) Level I ((CompTIA A+ CE (Continuing Education) and Network+ CE certifications)).
• DoD 8570 Information Assurance Training (IAT) Level II (CompTIA Security+ CE, SSCP, or GSEC) Certifications or the ability to obtain within 90-days of hire
• Previous experience with Microsoft Office products, including Word, Excel, Access, and Outlook.
• Previous experience with Avast or similar Antivirus and back-up software used for data protection.
• Previous experience with secure data storage
• Previous experience using operating systems, including Windows 98, NT, 2000, ME, XP Windows 7, and Windows 10, Windows 11.
• Fiber optic experience and certification, or the ability to obtain certification within one (1) year of hire.
• Ability to obtain and maintain a valid driver’s license with an acceptable driving record.
• Obtain and maintain a secret security clearance
• Must pass a background check, drug screening, fingerprints, and a fit-for-duty physical exam; candidates must be medically cleared for long-term residency in a remote location with limited access to healthcare.

Preferred:

• Bachelor’s degree in related field.
• Familiarity with administrating government networks in general.