Network-Driven Technical Support Specialist

Matanuska Telephone Association, Inc.; Palmer, Northern (AK, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Matanuska Telephone Association, Inc. seeks a Technical Support Agent at our Palmer HQ to be the first point of contact for member inquiries.

You will troubleshoot DSL, email, Wi‑Fi and MTA Shield issues, coordinate with Field Support Technicians and other departments, and assist with problem resolution and follow‑up. The role requires strong communication, basic networking knowledge, and the ability to multi‑task in a fast‑paced call center environment.

Qualifications

• High School Diploma or GED required.
• It/IT degree preferred and related certifications encouraged.
• Experience with IT helpdesk and basic networking preferred.

Responsibilities

• Provide professional, courteous support to customers via multiple channels.
• Troubleshoot network issues, document problems, and guide corrective actions.
• Coordinate with Dispatch, Field Support, Engineering and other teams.
• Enter and monitor issues in Trouble Ticket System and maintain account integrity.

Skills

Networking basics

Customer service

Problem solving

Communication

Education

High School Diploma or GED

IT Degree preferred

CompTIA A+/CCNA preferred

Tools

Microsoft Office

Remote Desktop

Email clients

Job description

Matanuska Telephone Association, Inc. seeks a Technical Support Agent at our Palmer HQ to be the first point of contact for member inquiries.

You will troubleshoot DSL, email, Wi‑Fi and MTA Shield issues, coordinate with Field Support Technicians and other departments, and assist with problem resolution and follow‑up. The role requires strong communication, basic networking knowledge, and the ability to multi‑task in a fast‑paced call center environment.