Network Deploy Technician III, Global Network Delivery (GND)

Amazon Web Services (AWS); Hermiston (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

Amazon Web Services (AWS) in Oregon seeks a Network Deploy Technician to support next-generation networks across data centers. You will work with limited supervision, handle ticketing and collaborate with vendors and internal teams.

The role requires hands-on hardware and network troubleshooting, cable management, and participation in migration and deployment of new equipment. Occasional travel within the regional area is required.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.

Responsibilities

• Managing work and priorities through ticketing system and workflows to complete customer requests and projects.
• Collaborating with various stakeholders to remove project obstacles.
• Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords.
• Specifying power and cooling requirements and ensuring hardware racking/stacking completed for new equipment.
• Participating in the migration, basic configuration and rollout of new or upgraded hardware.

Skills

Networking experience

Hardware troubleshooting

Problem solving

Cisco IOS familiarity

JunOS familiarity

GNU/Linux familiarity

Education

High school diploma

Tools

VFLs

OTDR

Power meters

Job description

Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Network Deploy Technician
You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next‑generation networks and assist in the development of innovative ways to automate and scale our network. The position’s responsibilities include scaling support of several data center locations and day‑to‑day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large‑scale, enterprise‑class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast‑paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.

Physical Requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after‑hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

Key Job Responsibilities

• Managing work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaborating with various stakeholders to remove project obstacles
• Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords
• Specifying power and cooling requirements and ensuring hardware racking/stacking completed for new equipment
• Participating in the migration, basic configuration and rollout of new or upgraded hardware

Travel

Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver’s license to travel within the regional work area, as company transportation will not be provided.

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
• Industry standard certifications (BICSI, CompTIA, CCENT, Network+)
• Experience with common tools related to network troubleshooting, including VFLs, OTDR and power meters
• Knowledge of major command line protocols (Cisco IOS, JunOS, GNU/Linux) and common networking protocols (BGP, OSPF)

Equal Opportunity Employer
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Job ID: A3169092