Network Delivery Project Manager

Salsify; United States; On-site; USD 79,050 - 93,000; Full time

Job summary

Salsify, a Boston-based leader in product experience management, seeks a Network Delivery Project Manager to drive successful packaged and custom implementations. You will guide customers from planning through delivery, coordinating cross-functional teams and resources to meet scope, timelines, and objectives.

You will work across departments to manage data integrations with retailers and platforms, communicate risk and progress, and ensure a seamless customer experience amid complex moving

Qualifications

• 3+ years of project management in customer-facing, fast-paced environments (SaaS preferred).
• Experience managing packaged and custom implementation projects with varying contract types.
• Proficiency with Confluence, JIRA, Smartsheet, Asana, and Kimble to coordinate delivery.
• Strong PMO skills: scope, plan, risk, change, and budget management.

Responsibilities

• Manage implementation projects for packaged and custom configurations and integrations.
• Ensure project records reflect goals, scope, progress, and status.
• Advise customers by understanding data needs to configure the platform and exit implementation successfully.
• Collaborate with internal teams to allocate resources for all project aspects.

Skills

PM experience

SaaS experience

Cross-functional teamwork

Stakeholder mgmt

Tools

Confluence

JIRA

Smartsheet

Asana

Kimble

Job description

About the Opportunity

As a Network Delivery Project Manager, you play an instrumental role on our Network Services team by driving the successful delivery of packaged and custom implementation engagements by managing all aspects of the customer’s experience. In this role, you will work consultatively with customers to set expectations, plan, communicate, and manage project scope, activities, and timeline. Our Project Managers enable teams to implement elegant win‑win solutions while creating a streamlined customer experience even when there are many moving parts behind the scenes.

How You’ll Make an Impact

• Manage all aspects of implementation projects for both packaged and custom configuration and/or integration services for core and enterprise customers.
• Ensure all project records and artifacts reflect customer goals and project scope, as well as updated progress and status.
• Develop an understanding of the Salsify product and our packaged and custom solutions/deliverables in order to advise customers in gathering the required data/requirements needed to configure their Salsify platform and exit implementation successfully.
• Use a streamlined, productive approach with customers to deliver valuable, sustainable solutions that generate customer trust in Salsify.
• Prepare and communicate across Salsify/customer teams to deliver results within packaged and custom project plans. Read project situations to recognize and communicate risk.
• Report on project status to relevant stakeholders both internally and externally, tracking project progress, issues/risks, and mitigation plans.
• Identify conflict and/or change with the customer, including the distinction of what can be self‑managed vs. what requires additional support. Collaborate with management to drive resolution, including customer negotiation and alignment.
• Communicate opportunities for additional or different services and navigate internal scoping/replanning processes, with support.
• Collaborate with department heads and teams across Salsify, including Network Success, Services, and Support, to identify and schedule the appropriate resources necessary to deliver on all aspects of the project.

You’ll Enjoy This Role If You Have

• You have 3+ years of project management experience in customer‑facing, problem‑solving positions in fast‑paced, high‑tech companies; SaaS and SI preferred.
• You have experience working in project management software and collaborative tooling (Confluence, JIRA, Smartsheet, Asana, Kimble).
• You are able to maintain command over a higher volume of variably‑sized projects of varying contract types (T&M, fixed fee, managed services, etc.) pivoting throughout your day and balancing your time throughout the week to drive both packaged and custom engagements forward on plan.
• You demonstrate solid PMO competencies and behaviors, including plan management for project activities/scope/deliverables/timeline/budget, risk/issue/change management, and comfort and alignment in utilizing a PSA and other tools as a project’s source of truth.
• You are experienced in leading teams to help customers integrate data source systems (PIMs, ERPs, MDMs, DAMs) with digital retailers (Amazon, Walmart, etc.) and eCommerce platforms (SFCC, Shopify, etc.). You are curious to learn about new businesses and industries, and you can quickly grasp and make effective use of industry and a customer’s specific terminology.
• You embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges. You are a constant risk/issue/change identifier who coordinates multiple teams to reach resolution.
• You foster great relationships with internal teams and external customers. You are unafraid to address issues head‑on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the customer and/or internal team know you are working in their best interest and toward a common goal.
• You work within established processes and tools to navigate projects through all stages of their lifecycle. You work collaboratively with management to resolve complex change management and escalated team dynamics.
• You are comfortable and energized by spending your day interacting with many different people across multiple levels in both internal and customer organizations.

Compensation Philosophy

• We pay market rates, which are competitive and equitable.
• We pay based on performance and proficiency, not tenure.
• We adjust proactively; when the market moves, we do too.

$79,050 — $93,000 USD

Location

Headquartered in Boston, Massachusetts, with hubs in Lisbon (Portugal) and Sydney (Australia).

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [e-mail].