Implementation Project Manager

HR Soul; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

HR Soul is seeking an Implementation Project Manager to bring structure to complex software implementations and keep projects moving from kickoff through go-live. You will lead client-facing implementations and internal tech initiatives, translating business needs into technical deliverables.

The role requires managing dependencies, risks, and stakeholder alignment across IT, product, and operations, while maintaining a steady, client-focused approach throughout the lifecycle.

Qualifications

• Bachelor's degree in a related field.
• 3–5+ years leading software implementations or technology projects.
• Experience managing end-to-end software implementations (SaaS/healthcare).

Responsibilities

• Own projects from kickoff through completion with planning, requirements, implementation, testing, go-live, and post-implementation activities.
• Build detailed project plans covering scope, milestones, resources, dependencies, risks and issues.
• Lead client-facing software implementations and internal technology initiatives.
• Coordinate cross-functional teams across IT, product, development, operations, and clients.
• Translate requirements into actionable deliverables for technical teams.
• Lead UAT planning, defect tracking, go-live readiness and post-implementation reviews.

Skills

Project management

Stakeholder management

Technical fluency

PBM/healthcare tech knowledge

Cross-functional leadership

Education

Bachelor's degree in Business, Healthcare Administration, Information Systems or related field

Tools

PM tools (PMP, Scrum, Agile)

Job description

Here at HR Soul our solutions amplify the performance of people and the soul of company culture. From strategic planning with CEO's, partnering with HR leaders on key projects, building high performing teams to coaching and recruiting the future of our client's organization.

The Opportunity

We're partnering with a growing organization in the PBM and healthcare technology space looking for an Implementation Project Manager who knows how to bring structure to complex software implementations and keep projects moving from kickoff through go-live.

This role sits at the center of everything - clients, IT, product, development, operations, vendors, and leadership. You'll lead both client-facing software implementations and internal technology initiatives, ensuring projects are delivered on time, within scope, and with the right level of technical and operational rigor.

We're looking for a true project manager - someone who understands how software implementations work, can manage technical dependencies and integrations, and is comfortable translating between business requirements and technical teams. You don't need to be a developer, but you should be technically fluent enough to ask the right questions, identify risks, understand dependencies, and keep technical workstreams moving.

If you're someone who can manage multiple priorities, bring structure to complex implementations, translate between technical and business teams, and keep stakeholders aligned (and calm), this is your kind of role.

What You'll Do

Project Leadership & Software Implementation

• Own projects from kickoff through completion, including planning, requirements, implementation, testing, go-live, and post-implementation activities
• Build and manage detailed project plans covering scope, milestones, resources, technical dependencies, risks, issues, and interdependencies
• Establish project timelines, deliverables, owners, and success criteria across multiple technical and business workstreams
• Lead client-facing software implementations and internal technology initiatives with equal confidence
• Coordinate cross-functional teams across IT, product, development, operations, implementation, and client stakeholders
• Identify project risks and dependencies early and drive timely resolution
• Lead client implementations involving software configuration, integrations, data exchange, and PBM workflows
• Drive conversations around benefit design, formulary setup, BIN/PCN configuration, pharmacy networks, prior authorization workflows, eligibility, claims, and data integrations
• Translate business and client requirements into clear project requirements and actionable deliverables for technical teams
• Coordinate technical requirements, configuration activities, data mapping, integrations, and testing across internal and external teams
• Lead UAT planning and coordination, defect tracking, go-live readiness, deployment activities, and post-implementation reviews
• Serve as a steady, knowledgeable point of contact for clients throughout the implementation lifecycle

Technical & Stakeholder Management

• Partner closely with IT, product, engineering/development, data, operations, and third-party vendors to ensure technical deliverables remain aligned with project objectives
• Facilitate requirements discussions and translate technical concepts into clear business language for clients and leadership
• Run effective project meetings, including kickoff meetings, working sessions, technical discussions, status calls, and go-live readiness meetings
• Manage expectations, navigate escalations, and communicate project status, risks, and decisions with transparency and professionalism
• Prepare executive-level reporting, including project health, milestones, risks, dependencies, and decision-support materials
• Ensure project documentation, requirements, decisions, action items, and deliverables are clearly captured and maintained

Operational Excellence

• Track project health, risks, issues, dependencies, and blockers across multiple concurrent workstreams
• Manage project scope and change requests, ensuring impacts to timeline, resources, and deliverables are understood
• Partner with internal teams, vendors, and third parties to coordinate technical and operational dependencies
• Establish and maintain repeatable implementation processes, templates, documentation, and workflows
• Identify opportunities to improve implementation methodology, project visibility, and delivery efficiency
• Help create scalable project management practices as the organization and technology platform continue to grow

What You Bring

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Computer Science, or a related field
• 3-5+ years of project management experience, with a strong track record of leading software implementations or technology projects
• Experience managing end-to-end software implementations, ideally in a SaaS, healthcare technology, or enterprise technology environment
• Proven ability to manage multiple concurrent projects with competing priorities, dependencies, and stakeholders
• Strong understanding of project management fundamentals, including project planning, requirements, scope, risk and issue management, dependencies, change management, testing, and go-live execution
• Demonstrated ability to work effectively with IT, product, engineering/development, data, operations, and external technology partners
• Comfortable working with technical concepts such as system integrations, APIs/data exchanges, data mapping, configuration, environments, testing, and defect resolution
• Strong understanding of PBM operations, claims adjudication, formulary management, benefit design, BIN/PCN, eligibility, and integrations
• Direct experience in the PBM, pharmacy, healthcare technology, or related healthcare technology space is strongly preferred
• Experience with project management tools and methodologies; PMP, Scrum, Agile, or similar experience is a plus

What Sets You Apart

• You're a project manager first - you know how to build a plan, establish accountability, manage dependencies, identify risk, and drive a project through the finish line
• You understand software implementations and can confidently work alongside technical teams without needing to be the technical expert
• You can translate between business requirements, client needs, and technical execution
• You're comfortable getting into the details when necessary while still maintaining the big-picture view
• You know how to manage competing priorities without losing sight of scope, timeline, or quality
• You communicate clearly with everyone from developers and analysts to clients and executives
• You bring structure without being rigid and can adapt when requirements, timelines, or priorities inevitably shift
• You're proactive - you identify the issue before it becomes the fire drill

Why This Role

This is one of those roles where you're not just managing timelines, you're shaping how clients experience the business. Done well, your work creates clarity, confidence, and long-term partnerships.

Diversity Commitment

At HR Soul, we embrace a rich tapestry of backgrounds and experiences within our workplace. We actively encourage applications from women, individuals of color, members of the LGBTQ+ community, people with disabilities, ethnic minorities, immigrants, and veterans.

Equal Opportunity Employment Statement

HR Soul proudly upholds its status as an Equal Opportunity Employer. We prohibit discrimination against any employee or candidate based on various attributes, including but not limited to race (encompassing characteristics historically associated with race such as hair texture and style), color, gender (including pregnancy and related conditions), religion or belief, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable laws.

Inclusivity Commitment

HR Soul and its partners are fully committed to ensuring that all qualified individuals are included. We provide reasonable accommodations for applicants and employees with disabilities. If you need assistance during the job application or interview process, or require accommodations to perform essential job functions, please reach out via our contact page: Contact HR Soul.

Your Rights

HR Soul is dedicated to ensuring that all applicants are aware of their rights concerning workplace discrimination, which is unlawful.

Application Agreement

By applying for this position, you authorize HR Soul to exclusively consider you as a candidate for the specified opportunity. You affirm that the information you provided about your qualifications is true and that you have not misrepresented yourself. Additionally, you agree to keep confidential any details regarding the position that you may learn from HR Soul, sharing such information only as necessary to support your application process. In exchange, HR Soul pledges to make reasonable efforts to represent you throughout the job screening and resume distribution stages.

Salary Transparency Statement

Compensation for this position (and others) at HR Soul is based on multiple factors, including:

• The candidate's skill set, experience, and education
• Required licenses and certifications
• Geographic location of the office
• Additional business and organizational considerations

In line with local regulations, HR Soul provides a salary range that reflects a reasonable estimate of the base pay for this role in areas where salary disclosure is mandated.