Network Availability Quality Assurance Analyst

CACI; Springfield (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is looking for a Network Availability Quality Assurance Analyst to enhance network reliability and performance. This role involves monitoring, analyzing, and optimizing quality assurance processes, ensuring compliance with ITIL guidelines, and collaborating with various teams to drive continuous improvement. You'll have the opportunity to work in a dynamic environment, contributing to critical missions while enjoying a culture that values integrity and growth. Join a team where your contributions matter and help shape the future of network management.

Benefits

Flexible Time Off

Robust Learning Resources

Autonomy in Work

Qualifications

• Bachelor's degree in Computer Science or equivalent experience required.
• 5+ years of experience in network quality assurance and performance management.

Responsibilities

• Monitor and analyze network performance data to identify trends.
• Develop and maintain network availability metrics and quality processes.

Skills

Network Protocols

Data Analysis

Problem-Solving

Communication Skills

ITIL V3 or 4 Certification

Education

Bachelor's Degree in Computer Science

5+ Years of Related Work Experience

Tools

ServiceNow

Network Monitoring Tools

Job description

Network Availability Quality Assurance Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

We are seeking a highly skilled and experienced Network Availability Quality Analyst to assist the lead in ensuring the reliability, performance, and availability of our network infrastructure. The successful candidate will be responsible for monitoring, analyzing, and optimizing quality assurance processes, monitoring network performance, and driving continuous improvement initiatives.

Responsibilities:

1. Assist the lead in providing network availability quality assurance
2. Develop and maintain network availability and performance metrics in accordance with the Quality Assurance Surveillance Plan
3. Raise issues, questions, and concerns; validate results, report discrepancies, and follow through to ensure resolution
4. Design and implement quality assurance processes for network operations
5. Monitor and analyze network performance data to identify trends and potential issues
6. Conduct regular audits of the availability management system to ensure compliance with policies, procedures, governance, and ITIL guidelines
7. Collaborate with network operations, engineering, and support teams to implement improvements
8. Develop and maintain documentation for network quality processes and procedures
9. Create and present regular reports on network availability and quality metrics to stakeholders
10. Identify and implement best practices for network availability and resilience
11. Participate in capacity planning and network expansion projects
12. Provide data-driven insights and recommendations to the Continuous Service Improvement (CSI) team to enhance overall network quality and performance

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 5+ years of related work experience
• Understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
• Good working knowledge of the Service Management workflows and ITSM processes
• ITIL V3 or 4 certification and training
• Experience with network monitoring and performance management tools
• Proficiency in data analysis and statistical methods
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• TS/SCI with Poly required

Desired:

• Experience in a leadership or mentoring role
• Working knowledge with ServiceNow
• Advanced ITIL certifications or training
• Knowledge of machine learning and AI applications in network management

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a flexible time off benefit and access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our track record of success, and find opportunities to innovate in your career and our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.