Network Architect

Dr. Ing. h.c. F. Porsche AG; Atlanta (GA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Network Support Analyst to enhance network integrity and availability across multiple sites. This role involves 3rd level operational support, troubleshooting complex network issues, and implementing network improvements. The ideal candidate will possess a strong background in Cisco technologies, network automation, and a commitment to continuous improvement. Join a dynamic team that values innovation and provides opportunities for professional growth while ensuring the health of critical data networks. If you're passionate about technology and eager to make an impact, this position is perfect for you.

Benefits

Flexible working hours

Health insurance

Retirement plan

Professional development opportunities

Paid time off

Remote work options

Company events

Wellness programs

Qualifications

• Strong written and verbal communication skills.
• Proven experience with Cisco Networks and WAN Technologies.
• Ability to troubleshoot complex network issues.

Responsibilities

• Provides 3rd level operational data network support for 55+ sites.
• Implements network improvements and new data network products.
• Drives continuous improvement to eliminate waste and enhance processes.

Skills

Root Cause Analysis & Problem Solving

Continuous Improvement

Analytical Thinking

Customer Focus

Technical Documentation

Cisco CCNP

WAN Technologies

Routing Protocols

Network Automation

Education

Bachelor’s degree in Computer Science

Cisco CCIE – Enterprise Infrastructure

7-10 years of security analysis experience

Tools

Ansible

Python

GNS3

Cisco ACI

Cisco DNA

Infoblox

NetScout

Wireshark

Job description

The Senior Network Support Analyst implements, maintains standards and procedures to protect the integrity and availability of information systems data network. The position is responsible for 3rd level operational network support, including the implementation of both hardware and operating systems per the client’s network policy. The Senior Network Support Analyst provides a timely response to approved business unit, developer, and administrator community requests for assistance including project support. The position requires participation in a 24-hour on-call support for scheduled changes, and to resolve data network problems/issues. In addition to verifying organizational compliance with established policies and procedures, the Senior Network Support Analyst will be responsible for the health and daily monitoring of data network equipment, these may include Ethernet switches, routers, firewalls, load balancers, domain name servers, virtual private network appliances and network monitoring tools.

Responsibilities

Provides 3rd level operational data network support for 55+ sites and the Data Center network.

• Advances functionality within the network automation, simulation, and automated validation solutions (Ansible / NetMiko / Terraform / Python / Cisco CML / GNS3 etc)
• Ensures the lifecycle of network infrastructure is maintained and optimized. This starts with determining the design, collecting requirements, and proposing a solution and continues to ensure that regular operational tasks like patching are done leveraging best methods like automation, culminating with ensuring the hardware is replaced through a managed end of life process.
• Drives a continuous improvement process to identify opportunities to eliminate waste and improve processes
• Informs management of critical issues that may affect clients or the infrastructure and provides recommendations for mitigation.
• Works with network product vendors and the Enterprise Architect and Network Team Lead to implement network improvements, and new data network products and technology.
• Involved in troubleshooting a wide range of issues including electronic data traffic, network security, domain name servers, network load balancing, virtual private networks, local area networks, wireless local area networks and firewalls.
• Will be expected to interface and support incident resolution with 1st and 2nd level support teams with all network problems.
• Analyze and understand the organization's environment and architecture, proposing solutions to meet customer requirements
• Audit third-party providers for compliance with network support and implementation policies as needed.
• Maintains required documentation for all data network activities.
• Troubleshoots complex network issues within prescribed service levels.

Qualifications:

Required Qualifications:

Basic Skills

Root Cause Analysis & Problem Solving- creating options and solutions Continuous Improvement – perpetually looking for a better way Analytical Thinking- using logic and reason Persuasion / Motivation- moving others to action Customer Focus Technical Documentation

Formal Education or Equivalent Experience:

Bachelor’s degree, preferably in Computer Science, or a related discipline; Understanding of core IT concepts including networking and access control; Strong written and verbal communication skills ; Cisco CCNP (Routing and Switching or Datacenter) and proven experience with Cisco Networks; WAN Technologies (MPLS), Routing Protocols (Deep knowledge of BGP and OSPF) and supporting technologies (eg BFD)

Desired Qualifications

Formal Education:

• Bachelor’s degree or equivalent real-life experience in Data Networking
• Cisco CCIE – Enterprise Infrastructure (Desired)
• 7-10 years of proven security analysis, engineering, or operational experience.

Experience with each of the following required:

Network Automation Experience Ansible / Python / GNS3 Cisco ACI / Cisco DNA Cisco LAN, ISE, Wireless LAN & WAN technologies Broad experience in full stack support environment, able to troubleshoot problems affecting a variety of operating systems both server and workstation

Experience with any of the following preferred:

• Arista & Cisco Ethernet Switches
• Infoblox IPAM & DHCP
• Demonstrable hands-on knowledge of Cisco Networks, including Switches, Routers, Wireless, ISE
• Hands on knowledge of F5 Networks, Load balancer (LTM, GTM, Vipron).
• Hands on knowledge of WAN Optimization & SDWAN.
• Hands on knowledge of Infoblox, including Domain Name Server/ DHCP/ IPAM.
• Hands on knowledge of NetScout and Wireshark to capture and interpret TCP/IP packets to identify problems in the network environment.

Percentage of required travel: up to 10%;this is a hybrid role, onsite 3 days per week at the client’s location in Auburn Hills, MI

Physical requirements:

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.
• Must be able to sit for prolonged periods of time while traveling in a car or airplane.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).