Network and Voice Field Engineer - On Site

Lincoln Computer Services; New York (NY); On-site; USD 60,000 - 95,000; Full time

Job summary

Join a dynamic team as a Network and Voice Field Engineer in a forward-thinking IT solutions company. With a focus on customer satisfaction, you will leverage your expertise in network engineering to troubleshoot and resolve issues efficiently. This role involves hands-on support for network devices, telephony systems, and the installation of software and upgrades. If you are passionate about technology and thrive in a collaborative environment, this is an exciting opportunity to contribute to a growing company that values integrity and innovation. Your skills will be essential in enhancing customer experiences and driving success in the field.

Qualifications

• 3+ years of hands-on experience in network engineering.
• CCNA, A+, and Network+ certification is strongly recommended.

Responsibilities

• Provide phone, remote, and onsite support for network device issues.
• Troubleshoot and resolve customer system problems across various technologies.

Skills

Network Engineering

Telephony/VOIP

Problem Solving

Project Management

LAN Knowledge

Networking Knowledge

Network Troubleshooting

Cisco Routers

Cisco Switches

Understanding of Networking Protocols

Education

Bachelor's degree

Tools

Cisco IOS

TFTP

FTP Server

Infoblox DNS

Job description

Network and Voice Field Engineer - On Site

We are currently seeking a Full Time Tier I/II Network Voice/Field Engineer with a minimum of 3 years of hands-on experience.
As a Level I/II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional, and friendly manner while focusing on positive customer experiences.
Responsibilities:

• Provide phone, remote, and onsite support and remediation for network device issues
• Troubleshooting and resolving customer system problems across a broad range of technologies; Network devices, all peripheral devices, application and enterprise system support; computer hardware and software issues
• Telephony/VOIP experience
• Provide remote and onsite installations of new software and upgrades
• Provide remote and onsite installation of service Packs and security updates
• Provide help desk support including analyzing and resolving end-user issues
• Routing protocols EIGRP, OSPF, and BGP; configuring, troubleshooting, typical show commands to research issues
• Racking and stacking Cisco 2900, 3700, 3600, 3800, 4500, 6500 series switches
• Upgrading firmware on Cisco switches
• Tools for upgrading firmware on Cisco switches; TFTP and FTP server, thumb drive
• Configuration of Cisco switches in command line via console and SSH
• Working knowledge of power distribution units (PDU); Tripp-Lite, Raritan Power, APC; and power cord types; twist-lock L6-20, L6-30, C12, C13, C14
• Working knowledge of uninterruptible power supply (UPS) units; Schneider Electric, Emerson Power, APC; replacing batteries, connecting units to the network, power input and output types; L6-20, L6-30
• Working knowledge of networked console servers; Tripp-Lite, Avocent
• Working knowledge DNS and DHCP; What is a host record, reverse look-up zone, CNAME. What is a static IP address

Skills & Experience:

• 3+ years' experience in network engineering
• Bachelor's degree
• CCNA, A + and Network + certification is strongly recommended
• Project Management, Problem Solving
• Understanding of Data Center environment
• LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning
• Understanding of networking protocols (e.g., IPSEC, HSRP, OSPF, 802.11, QoS)
• Cisco Routers, Cisco Switches, Cisco IOS, OSPF, Layer 2, Layer 3, advanced IP Addressing, IPSec VPN, Configuration of secure routing solutions, WLAN, LAN, and WAN
• Experience deploying and troubleshooting NAC for wired and wireless access preferred
• Maintenance of Infoblox's DNS, DHCP, and IP address management (DDI) a plus
• Ability to troubleshoot jack activations, connection issues is a must
• Must be able to use troubleshooting applications as fiber checkers, cable checking applications, slow response issues

Company Overview:
Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity, and a passion for technology, submit your resume today!