Network and Voice Field Engineer - On Site

LincolnIT; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Network and Voice Field Engineer to join their dynamic team. In this role, you will leverage your expertise in network engineering to provide exceptional support and resolve customer issues efficiently. You'll work hands-on with a variety of technologies, including telephony systems and Cisco devices, ensuring seamless operations and enhancing customer satisfaction. This is a fantastic opportunity to be part of a growth-oriented company that values collaboration and innovation in the IT sector. If you're passionate about technology and eager to make a difference, we invite you to apply and join a team that is committed to excellence.

Qualifications

• 3+ years of experience in network engineering with a focus on troubleshooting.
• CCNA, A + and Network + certification is strongly recommended.

Responsibilities

• Provide phone, remote, and onsite support for network device issues.
• Troubleshoot and resolve customer system problems across various technologies.

Skills

Network Engineering

Troubleshooting

Telephony/VOIP

Project Management

Problem Solving

Networking Protocols

LAN Knowledge

Cisco Routers

Cisco Switches

DNS and DHCP

Education

Bachelor's degree

Tools

Cisco IOS

TFTP

FTP Server

Infoblox's DNS

Job description

Network and Voice Field Engineer - On Site

We are currently seeking Full Time Tier I/II Network Voice/Field Engineer with a minimum of 3 years of hands-on experience.

As a Level I/II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences.

Responsibilities:

• Provide phone, remote and onsite support and remediation for network device issues
• Troubleshooting and resolving customer system problems across a broad range of technologies; Network devices, all peripheral devices, application and enterprise system support; computer hardware and software issues
• Telephony/VOIP experience
• Provide remote and onsite installations of new software and upgrades
• Provide remote and onsite installation of service Packs and security updates
• Provide help desk support including analyzing and resolving end-user issues
• Routing protocols EIGRP, OSPF, and BGP; configuring, troubleshooting, typical show commands to research issues
• Racking and stacking Cisco 2900, 3700, 3600, 3800, 4500, 6500 series switches
• Upgrading firmware on Cisco switches
• Tools for upgrading firmware on Cisco switches; TFTP and FTP server, thumb drive
• Configuration of Cisco switches in command line via console and SSH
• Working knowledge of power distribution units (PDU); Tripp-Lite, Raritan Power, APC; and power cord types; twist-lock L6-20, L6-30, C12, C13, C14
• Working knowledge of uninterruptible power supply (UPS) units; Schneider Electric, Emerson Power, APC; replacing batteries, connecting units to the network, power input and output types; L6-20, L6-30
• Working knowledge of networked console servers; Tripp-Lite, Avocent
• Working knowledge DNS and DHCP; What is a host record, reverse look-up zone, CNAME. What is a static IP address

Skills & Experience:

• 3+ years' experience in network engineering
• Bachelor's degree
• CCNA, A + and Network + certification is strongly recommended
• Project Management, Problem Solving
• Understanding of Data Center environment
• LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning
• Understanding of networking protocols (e.g., IPSEC, HSRP, OSPF, 802.11, QoS.)
• Cisco Routers, Cisco Switches, Cisco IOS, OSPF, Layer 2, Layer 3, advanced IP Addressing, IPSec VPN, Configuration of secure routing solutions, WLAN, LAN and WAN
• Experience deploying and troubleshooting NAC for wired and wireless access preferred
• Maintenance of Infoblox's DNS, DHCP, and IP address management (DDI) a Plus
• Ability to troubleshoot jack activations, connection issues is a must
• Must be able to use troubleshooting applications as fiber checkers, cable checking applications, slow response issues

Company Overview:

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity, and a passion for technology, submit your resume today!