Sr. Field Engineer

ZipRecruiter; Paramus (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company in video managed services is seeking a Sr. Field Engineer to oversee project commitments and customer service. The role involves troubleshooting, project management, and technical support for clients. Ideal candidates will have a strong background in audiovisual systems and excellent communication skills, along with the ability to manage multiple projects efficiently.

Benefits

401k plan

Flex 125 plans

Qualifications

• Several years of experience with audiovisual equipment and systems.
• Certifications in AV systems like Crestron or AMX are helpful.
• Experience in project management and leading a team.

Responsibilities

• Troubleshoot issues and ensure problem resolution.
• Develop Statements of Work and system design drawings.
• Coordinate and manage multiple system design projects.

Skills

Troubleshooting

Problem-solving

Communication

Project Management

Technical Documentation

Time Management

Education

Degree in audio engineering, electrical engineering, or computer science

Tools

AutoCAD

Visio

MS Office Suite

Job description

Job DescriptionJob Description

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Sr. Field Engineer who will be focused on a fast-paced high-volume production and engineering department and staff. The Sr. Field Engineer is also responsible for meeting project commitments (both financial and non-financial) and the overall service of external customers. Responsibilities include but are not limited to strategic or operational planning within the field engineering departments, monitoring the performance of active projects, financial analysis to include job cost monitoring and reporting, staff training, adherence to standard operating practice and processes.

Roles & Responsibilities:

• Troubleshoot issues, make recommendations, and ensure problem resolution in conjunction with the assigned team.
• Communicate complex technical issues and respond to detailed inquiries about resolving these issues.
• Handle and protect confidential information, using discretion and judgment based on company policies.
• Provide technical support to the sales team in a comprehensive, timely manner.
• Interface with clients and job sites to document customer requirements and conditions.
• Provide and document customer design based on client requirements and job site conditions.
• Work directly with clients, architects, consultants, and staff throughout the design development and delivery process with support from the Supervisor.
• Develop Statements of Work for each job based on system design and customer requirements.
• Create system design drawings, including audiovisual system diagrams, specifications, and operational capability narratives.
• Develop accurate job cost estimates.
• Provide technical responses to customer RFPs/RFQs/RFIs.
• Maintain complete and accurate project documentation and records.
• Communicate effectively with internal staff, client representatives, cooperative trades, and subcontractors.
• Coordinate and manage multiple system design projects.
• Ensure successful completion of assignments on time and within budget.
• Develop and conform to company technical standards and practices.
• Correctly interpret technical specifications, schematic drawings, and architectural diagrams.
• Create Scope of Work documents reflecting solution descriptions, capabilities, and limitations.
• Present technical solutions to executive-level audiences at partner and client organizations.
• Participate in transition activities to transfer information from pre-sales to implementation teams.
• Create and test plans for solutions in both York-VCA and customer labs, emulating live environments.
• Analyze customer networks to discern visual communications requirements.
• Provide support for ad hoc and one-of-a-kind projects.
• Research technical issues involving network and visual communications equipment.
• Collaborate with manufacturers and vendors on current and future technologies to select applicable products for clients.
• Perform other duties as assigned.

Leadership & Supervisory Responsibilities:

• None

Skills & Abilities:

• Discretion in handling confidential information.
• Effective troubleshooting and problem-solving skills.
• Strong communication skills for addressing complex technical issues.
• Ability to develop system design drawings and cost estimates.
• Proficiency in technical documentation and project management.
• Effective coordination and time management across multiple projects.
• Knowledge of company policies, procedures, and technical standards.
• Proficiency in creating Scope of Work documents and technical presentations.
• Experience in pre-sales and implementation transitions.
• Proficiency in testing environments and network analysis.
• Strong understanding of audiovisual, videoconferencing, and IT products.
• Knowledge of video and audio-conferencing service standards.
• Familiarity with AutoCAD, Visio, or similar diagrammatic software tools.
• Proficient in the use of computers and MS Office Suite (Outlook, Project, Excel, Word).
• Knowledge of video network infrastructure commissioning and support.
• Polycom/Tandberg/Cisco certification desirable (TCE/CVE).
• InfoComm CTS certification (Advanced CTS-D desirable).
• Willingness to pursue additional training related to job performance.
• High levels of professionalism and integrity
• High ability to work with peers
• Exceptional customer service skills
• Exceptional written, verbal, and interpersonal skills
• Always maintain a professional attitude and appearance

Education & Experience:

• A degree in a related field, such as audio engineering, electrical engineering, or computer science, is but not required. However, having one can demonstrate a strong foundation in technical skills and knowledge.
• Certifications in specific AV systems, such as Crestron or AMX, are also helpful.
• Several years of experience working with audiovisual equipment and systems, with a thorough understanding of design, installation, and troubleshooting.
• Experience leading a team of technicians and managing projects, including creating project timelines and budgets.
• Excellent communication skills and the ability to work effectively with clients to understand needs and provide solutions.
• A successful candidate should possess a combination of technical expertise, project management skills, and strong communication abilities.

Additional Requirements:

• Ability to lift and carry objects up to 50 lbs.
• Frequent sitting, standing, and walking
• Limited weekend and/or night work may be required
• Domestic travel requiring multi-night stays within and at times outside the local work area
• Valid passport; International travel possible
• Valid U.S. driver’s license
• Must be willing to complete background checks and drug tests as required by current or future contracts
• Must be willing to apply for security clearances, suitability, and other related clearances to be able to work at certain customer locations.

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to , color, , , , status, genetic information and testing, family and medical leave, and or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.