Network and Voice Field Engineer - On Site

ZipRecruiter; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading IT solution provider is seeking a Full-Time Tier I/II Network Voice/Field Engineer with at least 3 years of experience. The role involves providing support and troubleshooting for network devices, ensuring a positive customer experience. Candidates should possess a Bachelor's degree and relevant certifications, with a strong understanding of networking protocols and systems.

Qualifications

• At least 3 years of experience in network engineering.
• CCNA, A+, and Network+ certifications are strongly recommended.
• Understanding of data center environments.

Responsibilities

• Provide phone, remote, and onsite support for network device issues.
• Troubleshoot customer system problems across various technologies.
• Configure and troubleshoot routing protocols such as EIGRP, OSPF, and BGP.

Skills

Network Engineering

Troubleshooting

Telephony/VOIP

Project Management

Problem Solving

Networking Protocols

Education

Bachelor's degree

Tools

Cisco IOS

Infoblox DNS

Job description

Job Description

We are currently seeking a Full-Time Tier I/II Network Voice/Field Engineer with a minimum of 3 years of hands-on experience.

As a Level I/II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional, and friendly manner while focusing on positive customer experiences.

Responsibilities:

• Provide phone, remote, and onsite support and remediation for network device issues
• Troubleshoot and resolve customer system problems across a broad range of technologies including network devices, peripheral devices, applications, and enterprise systems; hardware and software issues
• Experience with Telephony/VOIP
• Install new software and upgrades remotely and onsite
• Install service packs and security updates remotely and onsite
• Provide help desk support, analyzing, and resolving end-user issues
• Configure and troubleshoot routing protocols such as EIGRP, OSPF, and BGP, using show commands for research
• Rack and stack Cisco switches (2900, 3700, 3600, 3800, 4500, 6500 series)
• Upgrade firmware on Cisco switches using tools like TFTP, FTP, or thumb drives
• Configure Cisco switches via command line through console and SSH
• Possess working knowledge of power distribution units (PDU) and uninterruptible power supplies (UPS), including battery replacement and network connection
• Understand networked console servers such as Tripp-Lite and Avocent
• Knowledge of DNS and DHCP, including host records, reverse look-up zones, CNAME, and static IP addresses

Skills & Experience:

• At least 3 years of experience in network engineering
• Bachelor's degree required
• CCNA, A+, and Network+ certifications are strongly recommended
• Project management and problem-solving skills
• Understanding of data center environments
• Knowledge of LAN, proxy servers, network design, implementation, troubleshooting, hardware configuration, and performance tuning
• Understanding of networking protocols such as IPSEC, HSRP, OSPF, 802.11, QoS
• Experience with Cisco routers, switches, IOS, OSPF, Layer 2 & 3, VPN, WLAN, LAN, WAN
• Experience deploying and troubleshooting NAC for wired and wireless access
• Experience with Infoblox DNS, DHCP, and IP address management (a plus)
• Ability to troubleshoot jack activations and connection issues
• Proficiency with troubleshooting tools like fiber checkers and cable testing applications

Company Overview

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider servicing New York City and Long Island, NY. If you are interested in working for a growth-oriented company with a culture of collaboration, integrity, and a passion for technology, submit your resume today!

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