Network and Systems Administrator

Hamilton College; United States; On-site; USD 90,000 - 98,000; Full time

Job summary

Hamilton College is seeking a Network & Systems Administrator to support campus infrastructure, ensuring operational excellence across various technologies including networking and data center systems.

The role includes monitoring infrastructure, troubleshooting issues, and collaborating with other teams. A bachelor's degree or equivalent experience is required, along with strong customer service skills. The compensation range is $90,000 - $98,000 per year.

Qualifications

• Bachelor’s degree in computer science, telecommunications, engineering, or information technology.
• Minimum of two years’ experience in a similar environment is required if no degree.
• Preferred experience in a complex networking/systems environment.

Responsibilities

• Monitor and support all aspects of infrastructure operations.
• Troubleshoot and resolve issues with infrastructure systems.
• Install and manage server hardware and software in a virtual and physical environment.
• Share on-call responsibilities for critical issues impacting infrastructure.
• Research and recommend new products to enhance infrastructure operations.

Skills

Customer service skills

Proficiency in networking technologies

Skill in Linux and Windows Server

Ability to troubleshoot network issues

Education

Bachelor's degree in computer science or similar

Two years' experience in a similar environment

Job description

Position Summary

Hamilton College is recruiting for a Network & Systems Administrator to join our team of dedicated, experienced professionals. The Network Services team, under the division of Library and Information Technology Services, is responsible for the entirety of our campus network and data center infrastructure as well as central systems, which includes: wired and wireless network, our on-premise and cloud storage and compute environments, communication and enterprise collaboration systems, high-performance computing and associated infrastructure in support of these critical technologies. This dynamic and exciting role will provide exceptional service to our campus community, ensure operational excellence of our infrastructure, and in collaboration with a diverse group of others, contribute to the design and engineering of stable, secure, and scalable technology solutions.

Responsibilities

• Monitor and support all aspects of infrastructure operations.
• Troubleshoot, resolve and document issues and faults with infrastructure systems and services supported by the team.
• Install, manage, and upgrade server hardware and operating systems, software updates/upgrades and applications in a virtual and physical server environment.
• Install, configure and manage various types of network equipment, including routers, firewalls, switches, wireless controllers and access points.
• Administer applications and systems in support of core infrastructure.
• Develop and update internal and external documentation for the support and use of systems and services.
• Share scheduled on-call responsibilities with other members of the team, including routine service requests, incidents and emergency (after-hours) response to critical issues impacting availability and security of key infrastructure.
• Research, identify, evaluate and recommend new products and services to enhance, improve or optimize infrastructure operations.
• Work with other members of the team and outside vendors/contractors to help plan, design and implement complex systems and solutions in support of the services we provide to campus.
• Work closely with members of the team and our Director of Information Security and Privacy to ensure the integrity and security of all infrastructure and services.
• Work collaboratively with members of other LITS teams and partners in other divisions across campus.
• Actively seek opportunities to remain up-to-date with trends and developments in infrastructure technologies.
• Provide outstanding customer service in support of network and data center infrastructure to members of LITS, faculty, staff and students.
• Assumes other duties as required or assigned.

The role spans multiple domains including campus network infrastructure (internet service, routing, switching, Wi‑Fi), data center (virtual compute, storage, networking), servers (Windows Server, Linux), enterprise collaboration, communications, authentication services, cloud services, high‑performance computing, core network services, and end‑user services.

Education & Experience

• Bachelor’s degree in computer science, telecommunications, engineering, or information technology.
• In the absence of a Bachelor’s degree, a minimum of two years’ experience in a similar environment is required.
• Preferred experience: Experience in a complex networking/systems environment.
• Experience at a higher-education institution.
• Experience with the infrastructure and applications supported by the department.
• Equivalent combination of education and experience will be considered.

Knowledge, Skills, & Abilities

• Demonstrable customer service skills.
• Proven ability to gain expertise in related technologies.
• Competency, or a track‑record of developing skills, in technologies referenced.
• Proven ability to develop deep expertise in specific technologies.

Compensation Range

$90,000 - $98,000 per year

EEO Policy

Hamilton College is an equal opportunity employer and is committed to creating an accessible, supportive environment and an educational experience that recognizes a wide array of experiences, backgrounds and viewpoints as integral components of academic excellence. Candidates who can contribute to those goals are encouraged to apply and identify their strengths in these areas.

Benefits

For Benefits Information, please navigate to the following link: Employment - Work at Hamilton - Hamilton College