Network Analyst II - NOC (Remote)

JOHN STAURULAKIS INC; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Benefits

PTO

Professional development

Job summary

JOHN STAURULAKIS INC. is seeking a Network Analyst II to join our remote NOC team, focusing on proactive monitoring, incident response, and reliable connectivity for clients across the United States.

You will work with seasoned engineers, follow SOPs, participate in on-call rotations, and contribute to documentation and knowledge sharing while developing your technical and customer-service skills in a mission-driven organization.

Qualifications

• 1–3 years of experience in a NOC or technical support environment.
• High School Diploma or GED required; technical degree preferred.
• Strong familiarity with Windows, browsers, and Microsoft Office.

Responsibilities

• Proactive Monitoring: monitor customer network infrastructure using NOC tools and respond to alarms.
• Ticket Management: create, work, and update trouble tickets with accuracy.
• Basic Troubleshooting: diagnose connectivity issues following SOPs.
• Escalation: route complex issues to NetOps Engineering after basic checks.
• Communication: provide clear updates via phone, tickets, and email.
• Documentation: help maintain the knowledge base and update SOPs.

Skills

Technical Aptitude

Problem Solving

Communication

Customer Service

General Networking

Hardware

NOC Experience

Experience in NOC

Education

High School Diploma or GED

AA/BS in technical field

Tools

Ticketing System

NOC Monitoring Tools

Job description

Network Analyst II - NOC (Remote)

Department: Broadband - NOC+

Employment Type: Full Time

Location: Remote

Reporting To: Adam Clemons

Description

JSI invites you to join our team a remote NOC Analyst II on our NOC team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

About the Company: JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.

Position Overview: We are seeking a motivated and reliable individual to join our Network Operations team. This is a mid-level position designed for someone with a demonstrated history of technical efficiency, a strong aptitude for technology, and the discipline to follow and refine established procedures.

Responsibilities

• Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms with increased autonomy and speed.
• Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail.
• Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides.
• Escalation: Identify complex incidents that require advanced troubleshooting and escalation them to NetOps Engineering or appropriate resources after ensuring all basic checks are exhausted.
• Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email.
• Documentation: Assist in maintaining the team knowledge base; identify outdated SOPs and suggest specific updates to improve team efficiency.
• Mentorship: Provide guidance and act as a first-level resource for Network Analyst I team members regarding procedural questions.
• On-Call: Participate in an on-call rotation as required (incl. evening shifts).

Required Qualifications

• Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to master new network monitoring software quickly.
• Problem Solving: Ability to follow and validate logical workflows and written instructions to resolve network issues.
• Communication: Strong verbal and written communication skills; ability to remain professional and calm under pressure during high-traffic events.
• Customer Service: Proven experience interacting with customers or clients in a technical support capacity.
• General Networking: Strong understanding of Internet connectivity, IP addressing, and the function of routers/switches.
• Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers).
• Experience: 1–3 years of work experience in a NOC or technical support environment.
• Education: High School Diploma or GED is required. An associate or bachelor’s degree in a technical field is preferred.

Knowledge Of:

• Ticketing: Prior experience with ticketing systems and maintaining accurate data entry.
• Monitoring: Experience with network monitoring tools, dashboards, and interpreting alarm data.

Professional Compentencies:

• Reliability: Demonstrated history of punctuality and consistent attendance.
• Initiative: A self-starter who proactively seeks out documentation improvements or learning opportunities during downtime.
• Attention to Detail: Ability to follow and audit detailed instructions without skipping steps.

Benefits & Compensation

• Competitive salary + performance-based bonuses.
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Generous PTO and wellness opportunities.
• Ongoing professional development and educational opportunities.