Senior IT Support & Systems Administrator (Desktop/Server)

Jobtailor; Elgin (IL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking an IT service desk professional to support end-user issues, provision new hires, and manage incidents to meet SLAs. The role covers desktop and server administration, antivirus management, and network infrastructure maintenance.

The ideal candidate has a college diploma or equivalent experience and is comfortable with work-from-home options. This position emphasizes customer service and cross-department collaboration within a Security-conscious environment.

Qualifications

• College diploma or university degree in Computer Science and/or 5 years equivalent work experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Flexible work from home options available.

Responsibilities

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Some network and server solution design and architecture

Job description

Jobtailor is seeking an IT service desk professional to support end-user issues, provision new hires, and manage incidents to meet SLAs. The role covers desktop and server administration, antivirus management, and network infrastructure maintenance.

The ideal candidate has a college diploma or equivalent experience and is comfortable with work-from-home options. This position emphasizes customer service and cross-department collaboration within a Security-conscious environment.