Network Administrator

The Pennant Group; Eagle (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

Pennant Services seeks a Network Administrator to join the Infrastructure Services team at our Service Center in Eagle, ID. The role focuses on maintaining and improving network infrastructure across multiple sites, including firewalls, switches, wireless, VPN connectivity, and cloud services.

You will collaborate with network engineers, field technicians, and vendors to ensure reliable and secure operations while contributing to standardization, monitoring, and continuous improvement

Qualifications

• Two or more years of experience in IT infrastructure, network support, systems administration, or a related technical role.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, VPN technologies, firewalls, and wireless networking.
• Experience troubleshooting connectivity across LAN, WAN, VPN, and wireless environments.

Responsibilities

• Monitor and maintain network infrastructure, including switches, wireless access points, firewalls, VPNs, and internet circuits.
• Troubleshoot network performance issues, outages, connectivity problems, and wireless incidents.
• Respond to network-related incidents and service requests with clear communication and timely follow-through.
• Partner with the Service Desk to improve first-contact resolution through documentation, training, and knowledge transfer.
• Configure, deploy, and support network equipment across multiple locations.

Skills

TCP/IP & DNS

VPN technologies

Firewall basics

Wireless networking

Troubleshooting

Tools

SolarWinds

LogicMonitor

Auvik

PRTG

Job description

About the Role

We are seeking a motivated and technically skilled Network Administrator to join our Infrastructure Services team. This position plays an important role in maintaining, supporting, and improving the network infrastructure that connects our geographically distributed operations. The ideal candidate has a solid networking foundation, strong troubleshooting skills, and a desire to grow while working with enterprise firewalls, switching, wireless networking, VPN connectivity, cloud services, monitoring platforms, and carrier networks. This role collaborates with network engineers, infrastructure teams, service desk staff, field technicians, vendors, and internet service providers to help ensure reliable and secure network operations.

Key Responsibilities

Network Operations and Support

• Monitor and maintain network infrastructure, including switches, wireless access points, firewalls, VPNs, and internet circuits.
• Troubleshoot network performance issues, outages, connectivity problems, and wireless incidents.
• Respond to network‑related incidents and service requests with clear communication and timely follow‑through.
• Partner with the Service Desk to improve first‑contact resolution through documentation, training, and knowledge transfer.

Infrastructure Deployment

• Configure, deploy, and support network equipment across multiple locations.
• Assist with implementation of switches, wireless access points, firewalls, and WAN connectivity solutions.
• Support new site openings, equipment replacements, infrastructure upgrades, and lifecycle initiatives.
• Maintain accurate hardware inventory, configuration records, and asset documentation.

Circuit and Vendor Management

• Coordinate with internet service providers, telecommunications carriers, and technology vendors.
• Open, manage, and elevate carrier support cases during outages and service interruptions.
• Assist with circuit provisioning, migrations, installations, and service changes.
• Track vendor commitments and help drive issues through resolution.

Network Monitoring and Reliability

• Monitor network health, availability, and performance through enterprise monitoring platforms.
• Investigate recurring issues and identify opportunities to improve reliability and user experience.
• Participate in incident response, troubleshooting, and root cause analysis.
• Contribute to monitoring standards, alert tuning, and operational best practices.

Security and Maintenance Support

• Firewall administration, network segmentation, and secure connectivity initiatives.
• Assist with site‑to‑site and remote‑access VPN configuration and maintenance.
• Participate in patching, vulnerability remediation, firmware upgrades, and network equipment lifecycle management.
• Follow change‑management, security, and documentation practices.

Documentation and Continuous Improvement

• Create and maintain network diagrams, standards, runbooks, procedures, and knowledge articles.
• Contribute to process improvements and infrastructure modernization projects.
• Collaborate effectively across technical and non‑technical teams.
• Continuously develop skills in networking, security, cloud connectivity, monitoring, and automation.

Qualifications and Skills

Required Qualifications

• Two or more years of experience in IT infrastructure, network support, systems administration, or a related technical role.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, VPN technologies, firewalls, and wireless networking.
• Experience troubleshooting connectivity across LAN, WAN, VPN, and wireless environments.
• Familiarity with switches, routers, firewalls, wireless controllers, and access points.
• Strong analytical, diagnostic, and problem‑solving skills.
• Clear written and verbal communication skills, including the ability to explain technical issues to different audiences.
• Ability to organize work, manage competing priorities, document changes, and follow issues through completion.
• Customer‑focused mindset with a commitment to teamwork, accountability, and continuous learning.

Preferred Qualifications

• Experience with Palo Alto Networks firewalls or related next‑generation firewall platforms.
• Experience with Ruckus Wireless and Ruckus ICX switching.
• Exposure to Cisco switching, Aruba wireless, and SD‑WAN technologies.
• Familiarity with Microsoft Azure networking concepts, including virtual networks, VPN gateways, and cloud connectivity.
• Experience with network monitoring platforms such as SolarWinds, LogicMonitor, Auvik, or PRTG.
• Experience coordinating with internet service providers and telecommunications carriers.
• Experience supporting healthcare, senior living, or other geographically distributed multi‑site environments.
• Basic scripting or automation experience using PowerShell, Python, APIs, or similar tools.

Certifications

• CompTIA Network+
• Cisco Certified Network Associate (CCNA)
• Palo Alto Networks Certified Network Security Administrator (PCNSA) or a current equivalent certification
• Microsoft Certified: Azure Fundamentals (AZ‑900) or Azure networking‑related certification

What Success Looks Like

• Independently manage common network incidents and service requests.
• Support network infrastructure across multiple operational locations.
• Contribute to site deployments, technology refreshes, and modernization projects.
• Build trusted working relationships with operational leaders, vendors, field technicians, and technical teams.
• Improving the quality of network documentation, monitoring, and operational procedures.
• Demonstrate measurable growth toward more advanced network engineering responsibilities.

Why Join Pennant?

• Hands‑on experience with enterprise networking technologies and real‑world operational challenges.
• Exposure to modern firewall, switching, wireless, monitoring, and cloud platforms.
• Participation in infrastructure modernization and growth initiatives.
• A collaborative environment with mentorship and professional development opportunities.
• A career path that can progress toward Network Engineer, Senior Network Engineer, or Infrastructure Architect responsibilities.
• The opportunity to support organizations delivering life‑changing care every day.

Additional Information

• Pennant provides a competitive total rewards package designed to support employees and their families.
• Benefits may include medical, dental, and vision plan options, retirement savings opportunities with company match, employee recognition programs, and professional development resources.
• Full benefits package (medical, dental, vision, 401(k) with match) Paid time off, holiday pay, and professional development.

Employment Details

• Type: Full Time
• Work Setting: Onsite
• Location: Pennant Service Center, 1675 E. Riverside Drive, Suite 150, Eagle, ID 83616
• Compensation: Based on experience

Culture

Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”:

• Customer Second – We prioritize and support our team so they can deliver exceptional care.
• Accountability – Own your work and outcomes.
• Passion for Learning – Grow continuously with curiosity and culture.
• Love One Another – Build authentic, respectful, and trusting relationships.
• Intelligent Risk Taking – Innovate and challenge the status quo.
• Celebrate – Recognize the small wins, they add up!
• Ownership – Be the CEO of your role.

Additional Benefits: True Work-Life balance – We believe in taking care of yourself before you take care of others! Full benefits package (medical, dental, vision, 401(k) with match) Paid time off, holiday pay, and professional development Your voice matters! - Work with other passionate and high‑achieving leaders who care deeply about patient outcomes and team success.

About Pennant Services

We support over 250 home health, hospice, senior living, and home care operations across 19 states. Our Service Center model empowers local leadership while providing centralized clinical, legal, HR, IT, and compliance support to help ensure high‑quality care. www.pennantgroup.com

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Group is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant now operate more than 250 senior living, home health, hospice, and home care operations across 16 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world‑class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on‑site leaders and caregivers to focus squarely on day‑to‑day care and business issues in their individual agencies.

More information about Pennant is available at https://pennantgroup.com/.

Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture foster excellence both personally and professionally and promotes development that leads to continued success.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.