EMR Market Specialist

The Pennant Group; Texas; On-site; USD 90,000 - 120,000; Full time

Job summary

Pennant Services seeks an EMR Market Resource to lead Pinnacle EMR training across regional markets, designing curriculum, delivering coaching, and driving continuous improvement in documentation and workflow. You will deliver on-site and remote sessions, develop SOPs, and partner with clinical and business leaders to ensure optimal EMR utilization and adoption across facilities.

Travel up to 30% to support go-live events, audits, and staff training while contributing to SOX and

Qualifications

• Bachelor's degree in Health Informatics, Healthcare Administration, Nursing, Information Technology, or related field.
• 3+ years of experience with EMR systems in healthcare.
• Strong understanding of clinical workflows and healthcare operations.
• Experience in training, curriculum development, and coaching in clinical or business environments.
• Proven ability to manage projects, including rollouts, evaluations, and system integrations.
• Familiarity with EMR integrations and third-party vendor tools in healthcare marketplaces.

Responsibilities

• Develop Pinnacle-specific EMR training content and curriculum for regional needs.
• Deliver on-site and remote EMR training across facilities and leadership levels.
• Coach staff on EMR best practices to improve documentation quality and workflow.
• Create and implement SOPs and maintain EMR-related documentation.
• Support regional acquisitions and go-live events with EMR expertise and adoption.
• Collaborate with Clinical Leaders to identify system gaps and improvement opportunities.

Skills

EMR training

Curriculum design

Project management

Stakeholder engagement

Travel readiness

Education

Bachelor's degree in Health Informatics or related field

Tools

EMR platforms

Job description

JOB SUMMARY The EMR Market Resource serves as a key liaison and trainer for Electronic Medical Record (EMR) systems across designated regional markets. This role is responsible for developing and delivering Pinnacle-specific training content, supporting new and existing staff, and ensuring optimal EMR utilization through ongoing education and coaching. The EMR Market Resource collaborates closely with clinical and business leaders to implement best practices, manage EMR-related projects, and drive continuous improvement in documentation and workflow efficiency.

JOB DUTIES

Training & Education

• Develop Pinnacle-specific EMR training content and curriculum tailored to regional needs.
• Assist with the training process for newly onboarded leaders.
• Facilitate training sessions at basecamps for clinical and business leadership.
• Deliver on-site training and support across facilities as needed.
• Coach staff on EMR best practices to enhance documentation quality and workflow.
• Create and implement Standard Operating Procedures (SOPs) and maintain thorough documentation of EMR-related processes.
• Support regional acquisitions and mergers by providing on-site EMR expertise during go-live events, ensuring smooth transitions and system adoption for new teams.

Stakeholder Engagement

• Maintain strong relationships with Clinical Market Leaders, Clinical Directors, Executive Directors, and Business Office Managers.
• Serve as a trusted resource and advisor for EMR-related inquiries and initiatives.
• Own the success and report out on EMR utilization within their assigned region, ensuring consistent adoption and performance.
• Collaborate with clinical leadership to identify system gaps, inefficiencies, and opportunities for improvement.
• Support compliance efforts by assisting with SOX and other audit-related processes.
• Act as a subject matter expert for EMR functionality, troubleshooting, and optimization strategies.
• Consolidate clinical data and collaborate with the Clinical Informatics Representative to identify regional clinical trends and areas of opportunity for system and workflow improvement.
• Assist with auditing requests and data pulls for both business and clinical operations, ensuring accuracy and timely delivery of required information.
• Act as a regional advocate for EMR integrations implementation, and optimization of third-party marketplace vendor tools that enhance clinical and operational workflows.

Project Management

• Design and implement evaluation tools for new residents.
• Lead rollout and adoption of clinical and financial projects across markets.
• Coordinate Pharmacy Connect initiatives to integrate EMR with local pharmacy systems.
• Manage eMAR backup processes and other EMR-related operational projects.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS

• Bachelor’s degree in Health Informatics, Healthcare Administration, Nursing, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience working with Electronic Medical Records (EMR) systems in a healthcare setting.
• Strong understanding of clinical workflows and healthcare operations.
• Experience in training, curriculum development, and coaching within clinical or business environments.
• Proven ability to manage projects, including rollouts, evaluations, and system integrations.
• Familiarity with EMR integrations and third-party vendor tools within healthcare marketplaces.
• Analytical mindset with experience in data consolidation, trend analysis, and identifying areas for improvement.
• Ability to travel within assigned regional markets and provide on-site support as needed. (30% travel)

Why Join Us

At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.

Location: TX - Remote Type: Full-Time

What sets us apart: Empowered, autonomous leadership supported by centralized resources A work-life balance that supports personal well-being Full benefits package: medical, dental, vision, 401(k) with match Generous PTO, holidays, and professional development A culture built around our core values—CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership

About Pennant Pennant Services supports over 250 home health, hospice, senior living, and home care agencies across 17 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed. Learn more at: www.pennantgroup.com #Remote The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Group is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant now operate more than 250 senior living, home health, hospice, and home care operations across 16 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at https://pennantgroup.com/. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.