Product Manager

The Pennant Group; Salt Lake City (UT); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Full benefits package

401(k) with match

Paid time off

Professional development

Flexible work options

Job summary

Pennant Services is hiring a Product Manager to streamline the technology used by clinicians and back-office staff across home health, hospice, home care and senior living. You’ll own end-to-end product delivery, partnering with field teams to reduce manual work and improve patient care outcomes.

You’ll shape roadmaps, define requirements and acceptance criteria, and work with engineering and design to ship AI-enabled tools that save time and drive adoption. Remote options available in the U.S.

Qualifications

• 5+ years of product experience, including healthcare or workflow-heavy SaaS.
• Hands-on with EMR as user/administrator or product partner.
• End-to-end product ownership from discovery to outcomes.

Responsibilities

• Partner with clinicians and office staff to map the full patient journey.
• Define and ship solutions reducing clicks and data entry.
• Shape AI-enabled tools to automate routine work.
• Improve back-office operations and efficiency across care settings.
• Own roadmap, write clear user stories and acceptance criteria.
• Collaborate daily with engineering and design to deliver value.

Skills

End-to-end product ownership

Data-driven decision making

Agile methodologies

APIs & integrations

Healthcare SaaS experience

Stakeholder alignment

Communication skills

Education

Bachelor's degree in technical, healthcare or business

Tools

EMR systems knowledge

Job description

ABOUT THE ROLEAt Pennant, we're committed to providing exceptional care to every patient we serve. We believe technology should help our clinicians do just that, by taking on the tasks they're less passionate about so they can focus on what they love most: caring for patients.Pennant Services is hiring a Product Manager to make the technology our clinicians and operations teams use every day simpler, faster and easier to work with. You'll focus on results that matter to two groups: clinicians caring for patients in the field, and the back-office teams supporting home health, hospice, home care and senior living.You'll build on our EMR foundation, extending and connecting it with the products around it so clinicians spend less time on technology and more time with patients. You'll join a small, cross-functional product team of engineers, designers and a product analyst, reporting to product leadership.Every tool we build has to earn its place. We're focused on products that grow revenue, protect margins, reduce direct and indirect costs, and improve patient satisfaction and care quality outcomes. You'll help define what that looks like and deliver it.Location: Utah, or remoteType: Full-timeWHAT YOU'LL DOMake the clinician's day seamlessPartner with field clinicians, office and back-office staff, and agency leaders across our care settings to understand how care actually gets delivered, across the full patient journey, from intake and admission through visits, documentation, billing and dischargeIdentify opportunities in EMR workflows and the tools around it, and turn it into clear problem statements and prioritized opportunitiesDefine and ship solutions that reduce clicks, duplicate entry and after-hours charting, measured by clinician time saved and adoptionHelp shape AI-enabled tools that take routine, time-consuming work off clinicians' and staff members' platesImprove back-office operationsPartner with intake, scheduling, billing, quality and operations teams to streamline the work behind every visitFind opportunities to automate or simplify processes that span home health, hospice, home care and senior livingShape strategy and drive deliveryHelp define outcome-based goals for your product area and tie them to operational and clinical KPIsShape and maintain the roadmap for your product area in partnership with product leadership; own the backlog and write clear requirements, user stories and acceptance criteriaWork daily with engineering and design to slice work into releases that deliver value quicklyCoordinate with design on how the product looks, feels and works, caring about the details that make it intuitive and grounding every decision in how clinicians and staff actually workMeasure results after launch and iterate based on data and field feedbackPartner with engineering on testing and user acceptance testing, validating that releases are reliable and work as intended before they reach cliniciansStay current on the post-acute technology landscape, including competitors and emerging tools, to spot opportunities and inform prioritiesAssess feasibility and evaluate vendorsEvaluate technical feasibility with engineering, including EMR integrations, APIs, data flows and constraintsPartner on vendor discovery, evaluation and selection, bringing user needs, technical feasibility and the business case to each decisionMake clear build, buy or partner recommendations with the tradeoffs spelled outCommunicate and enableKeep leadership, operations and the field informed about what's coming and why it mattersPartner on training, release communication and change management so new tools actually get usedCreate clear, user-friendly guides, walkthroughs and release notes that explain product functionality to clinicians and office staffBridge the gap between end users, stakeholders and organizational leaders with support from product leadership, translating field needs into business priorities and business goals into tools people want to useWHAT YOU BRING5+ years of product related experience, including experience with healthcare or workflow-heavy SaaS products, or equivalent experience in healthcare technology, EMR implementation or clinical operationsRequired hands-on experience with a home health or hospice EMR as a user, administrator, implementer or product partnerDemonstrated end-to-end product ownership, including discovery, prioritization, requirements, delivery, launch and measurement of outcomes for frontline usersComfort assessing technical feasibility: you can talk APIs, integrations and data with engineers and ask the right questionsStrong analytical skills; you use data to frame problems, prioritize and prove impactClear, concise written and verbal communication, from user stories to executive updatesAbility to lead by influence and build alignment across clinical, operational and technical teamsA go-getter mindset: you take ownership, move without waiting for perfect information and follow throughInnovative and creative: you bring new ideas that move our clinical, operational and financial outcomes, look past the obvious fix, and find practical ways to make them workWorking knowledge of Agile practices and modern product discoveryCuriosity and empathy; you ask questions before proposing solutionsNICE TO HAVEExperience with back-office workflows such as intake, scheduling, billing, revenue cycle or qualityExperience evaluating or working with software vendors or technology partnersExposure to more than one care setting: home health, hospice, home care or senior livingClinical or field operations background (RN, therapist, clinical manager, agency operations)Familiarity with post-acute regulatory and compliance requirements, such as CMS Conditions of Participation, HIPAA, OASIS, PDGM and hospice CAHPSExperience building mobile or clinician-facing productsFluency with AI tools and a habit of using them to speed up research, analysis and writingBachelor's degree in a technical, healthcare or business field, or equivalent experienceWhy Join Us?Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”:Customer Second – We prioritize and support our team so they can deliver exceptional care.Accountability – Own your work and outcomes.Passion for Learning – Grow continuously with curiosity and culture.Love One Another – Build authentic, respectful, and trusting relationships.Intelligent Risk Taking – Innovate and challenge the status quo.Celebrate – Recognize the small wins, they add up!Ownership – Be the CEO of your role.Additional Benefits:True Work-Life balance – We believe in taking care of yourself before you take care of others!Full benefits package (medical, dental, vision, 401(k) with match)Paid time off, holiday pay, and professional developmentYour voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.About Pennant ServicesWe support over 250 home health, hospice, senior living, and home care operations across 19 states. Our Service Center model empowers local leadership while providing centralized clinical, legal, HR, IT, and compliance support to help ensure high-quality care.www.pennantgroup.comThe employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.