Our client is seeking a highly skilled NetSuite Solution Consultant to play a pivotal role in driving customer success through comprehensive NetSuite implementations. The ideal candidate will have a deep understanding of NetSuite’s platform and will work closely with sales, marketing, and customer success teams to deliver tailored solutions for our clients. This role involves conducting product demos, creating Statements of Work (SOWs), and ensuring smooth implementations to meet business objectives.
Key Responsibilities
- Conduct engaging and informative NetSuite product demos tailored to the specific needs of prospects and clients, showcasing the platform’s features, benefits, and customizations.
- Present NetSuite solutions that align with customer business goals, focusing on ERP, CRM, financials, inventory, and workflow automation tools.
- Collaborate with the sales team to understand customer pain points and effectively demonstrate how NetSuite can resolve them.
- Work with clients to define business requirements and translate them into comprehensive NetSuite solutions.
- Design and deliver custom NetSuite configurations, including workflow automation, CRM setups, financial process optimization, and reporting dashboards.
- Support the implementation process, ensuring a smooth transition from sales to execution while providing best practices for setup and configuration.
- Create detailed Statements of Work (SOWs) outlining project deliverables, timelines, and cost estimates based on client needs and solution design.
- Collaborate with project managers and technical teams to ensure accurate scoping of projects and alignment with client expectations.
- Identify potential risks or challenges in the SOW and propose mitigation strategies.
- Act as a trusted advisor to clients by providing expert recommendations on leveraging the NetSuite platform to meet their business objectives.
- Conduct business process assessments and recommend NetSuite features and integrations that drive efficiency and performance.
- Provide guidance on ERP best practices, sales enablement, and customer success strategies using NetSuite’s suite of tools.
- Collaborate with the customer success team to ensure client onboarding, training, and ongoing usage of the NetSuite platform meet established goals.
- Identify opportunities for clients to optimize their usage of NetSuite, recommending new features or services as necessary.
- Provide insights into usage trends and suggest process improvements based on NetSuite analytics and reporting.
- Work closely with sales, marketing, customer success, and technical teams to ensure client needs are fully understood and solutions are successfully delivered.
- Serve as the bridge between sales and delivery teams, ensuring proposed solutions are executable and aligned with client expectations.
Qualifications
- Bachelor’s degree in Marketing, Business, Information Technology, or related field (or equivalent experience).
- 3+ years of solutioning experience with NetSuite across its ERP, CRM, financial, and workflow automation modules.
- Proven experience delivering effective product demos and explaining complex technical solutions to both technical and non‑technical stakeholders.
- Strong ability to create detailed and accurate SOWs and project scopes.
- Expertise in solution design, including workflow automation, CRM configuration, and system integration with third‑party tools.
- Excellent communication and presentation skills, with the ability to engage clients and address their specific needs.
- Strong analytical skills to assess customer requirements and translate them into tailored solutions.
- Experience in project management and the ability to manage multiple client engagements simultaneously.
- Familiarity with NetSuite’s API and integration capabilities is a plus.
No third party or C2C. No sponsorship offered. Candidate must be based in the United States or Canada.