NetSuite & Salesforce Helpdesk Specialist (Hybrid/Remote)

ASCENDING; Arlington (MA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

ASCENDING is seeking a versatile IT Support Specialist to bridge daily Helpdesk operations with a major ERP/CRM rollout in the Greater Boston area. The role combines IT support with NetSuite Financials and Salesforce implementations, data migration, testing, and end-user training.

You will configure NetSuite and Salesforce, assist with sandbox testing, user training, and handle 2-3rd level support, enabling finance, sales, and field teams through the transition.

Qualifications

• 2–4+ years in IT Helpdesk/Systems Support or ERP/CRM administration and implementation.
• Hands-on NetSuite (Financials) and/or Salesforce experience.
• Familiarity with core business processes (Order-to-Cash, Procure-to-Pay, billing, and CRM pipelines).
• Strong IT fundamentals (Windows/macOS, Microsoft 365, Active Directory/Entra ID).
• Strong communication skills for translating technical issues to non-technical staff and finance stakeholders.

Responsibilities

• ERP & CRM implementation support: configuration, sandbox testing, data migration, and post-go-live help for NetSuite and Salesforce.
• User training & adoption: build quick-reference guides and train staff on new workflows.
• System administration: manage user roles, permissions, saved searches, dashboards, and Tier 2/3 troubleshooting.
• IT helpdesk support: handle day-to-day Tier 1/2 hardware, software, Microsoft 365, and onboarding/offboarding tickets.

Skills

IT Helpdesk

ERP/CRM admin

UAT testing

Data migration

Communication

Windows/macOS

MS 365

AD/Entra ID

Tools

NetSuite

Salesforce

Job description

ASCENDING is seeking a versatile IT Support Specialist to bridge daily Helpdesk operations with a major ERP/CRM rollout in the Greater Boston area. The role combines IT support with NetSuite Financials and Salesforce implementations, data migration, testing, and end-user training.

You will configure NetSuite and Salesforce, assist with sandbox testing, user training, and handle 2-3rd level support, enabling finance, sales, and field teams through the transition.