NetSuite Support Specialist - Troubleshooting & Escalations

Skalable Technologies Corp.; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Skalable Tech in Phoenix, AZ is seeking a NetSuite Support Specialist to help customers across finance and operations. You will clarify questions, investigate transactions, reproduce issues, and collaborate with functional consultants, developers and integration specialists to resolve problems.

Ideal candidates have 2–5 years of NetSuite exposure, with a practical understanding of finance/ops workflows and strong communication.

Qualifications

• Two to five years of NetSuite experience or equivalent practical exposure.
• Understanding of basic finance or operations workflows and their transaction records.
• Ability to troubleshoot carefully and communicate clearly, distinguishing evidence from assumptions.

Responsibilities

• Clarify support requests, business impact and information needed to investigate.
• Investigate NetSuite transactions, user access, workflows and reporting questions.
• Reproduce issues and document evidence, checks and proposed next steps.
• Coordinate escalations with functional consultants, developers and integration specialists.
• Validate fixes with users and keep support records current.
• Write clear user updates and practical knowledge notes for recurring questions.

Skills

NetSuite knowledge

Troubleshooting

Communication

Tools

SuiteFlow

Ticketing tools

Job description

Skalable Tech in Phoenix, AZ is seeking a NetSuite Support Specialist to help customers across finance and operations. You will clarify questions, investigate transactions, reproduce issues, and collaborate with functional consultants, developers and integration specialists to resolve problems.

Ideal candidates have 2–5 years of NetSuite exposure, with a practical understanding of finance/ops workflows and strong communication.