NetSuite-Driven Credit & Collections Analyst

Madrona Venture Labs; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

Cohesity is the leader in AI-powered data security, serving 13,600+ enterprise customers and supported by top technology partners. The Credit & Collections team drives timely collections across global entities and reports AR accurately in NetSuite.

As a Credit & Collections Analyst I, you will own a portfolio of accounts, perform daily follow-ups, forecast cash collections, and work with Billing, Order Management, and Sales to resolve disputes and reduce aging.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field required.
• Minimum 2–8 years of experience in Credit & Collections or Accounts Receivable operations.
• Hands-on experience with NetSuite, Oracle, or similar ERP AR systems.
• Excellent verbal and written communication and negotiation skills, with ability to work independently and manage a collections portfolio end-to-end.
• Advanced MS Excel skills for reporting and analysis, and comfortable working towards targets in a fast-paced, metrics-driven environment.
• Experience leveraging AI tools to streamline workflows and improve productivity.

Responsibilities

• Own a portfolio of customer accounts, driving timely collection of invoices and reducing DSO and aging.
• Conduct daily follow-ups with customers via calls and email to resolve past-due balances.
• Forecast cash collections and report disputes, coordinating with relevant teams for resolution.
• Investigate and resolve billing, order, and payment disputes with the Cash Applications team.
• Prepare customer credit snapshots for past-due accounts and review orders on credit hold for release.
• Maintain the dunning program and assist with tax document packets.
• Collaborate with Cash Applications, Billing, Order Management, Customer Service, and Sales to support audits.

Skills

Verbal and written communication

Negotiation skills

Education

Bachelor’s degree in Accounting, Finance, or related field

Tools

NetSuite

Oracle ERP

MS Excel

Job description

Cohesity is the leader in AI-powered data security, serving 13,600+ enterprise customers and supported by top technology partners. The Credit & Collections team drives timely collections across global entities and reports AR accurately in NetSuite.

As a Credit & Collections Analyst I, you will own a portfolio of accounts, perform daily follow-ups, forecast cash collections, and work with Billing, Order Management, and Sales to resolve disputes and reduce aging.