Credit & Collections Analyst 2

Madrona Venture Labs; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

Cohesity is the leader in AI-powered data security, serving 13,600+ enterprise customers and supported by top technology partners. The Credit & Collections team drives timely collections across global entities and reports AR accurately in NetSuite.

As a Credit & Collections Analyst I, you will own a portfolio of accounts, perform daily follow-ups, forecast cash collections, and work with Billing, Order Management, and Sales to resolve disputes and reduce aging.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field required.
• Minimum 2–8 years of experience in Credit & Collections or Accounts Receivable operations.
• Hands-on experience with NetSuite, Oracle, or similar ERP AR systems.
• Excellent verbal and written communication and negotiation skills, with ability to work independently and manage a collections portfolio end-to-end.
• Advanced MS Excel skills for reporting and analysis, and comfortable working towards targets in a fast-paced, metrics-driven environment.
• Experience leveraging AI tools to streamline workflows and improve productivity.

Responsibilities

• Own a portfolio of customer accounts, driving timely collection of invoices and reducing DSO and aging.
• Conduct daily follow-ups with customers via calls and email to resolve past-due balances.
• Forecast cash collections and report disputes, coordinating with relevant teams for resolution.
• Investigate and resolve billing, order, and payment disputes with the Cash Applications team.
• Prepare customer credit snapshots for past-due accounts and review orders on credit hold for release.
• Maintain the dunning program and assist with tax document packets.
• Collaborate with Cash Applications, Billing, Order Management, Customer Service, and Sales to support audits.

Skills

Verbal and written communication

Negotiation skills

Education

Bachelor’s degree in Accounting, Finance, or related field

Tools

NetSuite

Oracle ERP

MS Excel

Job description

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture.

Want to join the leader in AI-powered data security?

The Credit & Collections team at Cohesity is responsible for managing the company’s receivables portfolio and driving timely collection of customer payments across all global entities. Leveraging NetSuite as our core ERP, the team partners closely with Billing, Cash Applications, Order Management, and Sales to maintain healthy DSO, resolve disputes, and support a seamless customer experience.

As a Credit & Collections Analyst I at Cohesity, you will own a portfolio of customer accounts, driving proactive collection of outstanding invoices, resolving billing and payment disputes, and partnering with cross-functional teams to reduce aging and support accurate accounts receivable reporting in NetSuite.

We are a collaborative and results-driven Credit & Collections team, passionate about building strong customer relationships while protecting Cohesity’s cash flow. Working in a fast-paced, global environment, we partner closely with Billing, Cash Applications, and Sales to resolve challenges, streamline processes, and ensure a seamless customer experience. We are looking for professionals who take pride in ownership, stay comfortable working toward targets, and are excited to support Cohesity’s growth through operational excellence.

HOW YOU’LL SPEND YOUR TIME HERE

• Own a portfolio of customer accounts, driving timely collection of outstanding invoices and reducing DSO and aging against assigned targets
• Send statements of account and conduct rigorous daily follow-up with customers via calls and email to resolve past-due balances
• Forecast expected cash collections and report timely disputes and work with respective teams for resolution
• Investigate and resolve billing, order, and payment disputes, and clear unapplied or unposted payments in partnership with the Cash Applications team
• Prepare customer credit snapshots for past-due accounts, elevate to management as needed, and review orders on credit hold for release
• Maintain the dunning program to ensure invoices and statements are sent to customers on a consistent cadence, and prepare withholding tax and sales tax packets for the tax team’s clearance
• Build strong, cross-functional relationships with Cash Applications, Billing, Order Management, Customer Service, and Sales to resolve customer and internal queries, and support internal, external, and SOX audits

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Bachelor’s degree in Accounting, Finance, or related field
• Minimum 2 to 8 years of experience in Credit & Collections or Accounts Receivable operations
• Hands-on experience with NetSuite, Oracle, or similar large ERP Accounts Receivable systems
• Excellent verbal and written communication and negotiation skills, with the ability to work independently and manage a collections portfolio end-to-end
• Advanced MS Excel skills for reporting and analysis, and comfortable working towards targets in a fast-paced, metrics-driven environment
• Demonstrated experience leveraging AI tools to streamline workflows, enhance productivity, and support high-quality decision-making

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

In-Office Expectations: Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.