NetSuite & Business Systems Lead

mhi; Appleton (WI); Hybrid; USD 140,000 - 200,000; Full time

Job summary

mhi seeks a Senior Manager, Business Systems to own NetSuite and the connected cloud business systems for a wood product manufacturing client. You will be the first internal owner, shaping how NetSuite supports growth as the company pursues a fundraise and acquisitions.

This hands-on role focuses on configuring NetSuite, governance, and enabling business users across Finance, Purchasing, Supply Chain, Retail, Customer Service, and eCommerce.

Responsibilities

• Start by Listening: the fastest way to level this system up is to have the conversations a compressed go-live didn’t leave room for. In your first weeks you’ll sit with purchasing, fulfillment, sales support, and finance to learn how the work actually happens - then publish a clear-eyed assessment of where NetSuite fits the business, where it doesn’t, and the order you propose fixing things in.
• Take Ownership of the Configuration: get to the bottom of whats actually in there - SuiteScripts, SuiteFlow workflows, custom records and fields, saved searches, roles and permissions - and document it as you go. On a system this young that’s weeks of work rather than quarters, and it’s the foundation for everything after.
• Establish Change Management, Technical and Human: we launched fast, which meant changes went to production without much process behind them. You'll build real sandbox-to-production discipline - testing, release process, the ability to roll back. Then you'll own the harder half: getting changes adopted. A NetSuite change that lands badly here doesn't produce a bug report, it produces a workaround, and the people most affected are on forklifts and delivery trucks rather than reading release notes. You'll communicate changes before they land, train people in a format they'll actually absorb, and go back afterward to confirm the new way is the way - not the clipboard someone quietly returned to.
• Own the Integration Layer: you'll be accountable for how our systems talk to each other - the connections to freight, banking, EDI, and our partner network, plus the NetSuite side of the HubSpot handoff, where a closed deal becomes a sales order, a fulfillment, and an invoice. Revenue Operations configures HubSpot; you make sure what lands in NetSuite is correct, monitored, and never fails silently.
• Coordinate with Engineering: some of our customer-facing products read from the ERP, which makes NetSuite a production dependency rather than a purely internal tool. Engineering owns the product side and the code that talks to us; you own the ERP side of that contract - which means knowing which fields have downstream consumers and talking to Engineering before you change them. It also means your work reaches customers. Most business systems people never touch anything outsi

Job description

mhi seeks a Senior Manager, Business Systems to own NetSuite and the connected cloud business systems for a wood product manufacturing client. You will be the first internal owner, shaping how NetSuite supports growth as the company pursues a fundraise and acquisitions.

This hands-on role focuses on configuring NetSuite, governance, and enabling business users across Finance, Purchasing, Supply Chain, Retail, Customer Service, and eCommerce.